Customer Service Administrator

Maxpack is a leading provider of packaging supplies in the UK.

We deliver environmentally sustainable industrial packaging products, customisation, systems and multi-site stock management for the manufacturing, distribution and fulfilment sectors.

Protecting Your Production has always been at the heart of the Maxpack name. Today, we continue to evolve our services and drive innovation to lead the way in supplying the UK’s manufacturing and distribution sectors.

We have an exciting opportunity for a Customer Service Administrator to join our team in the Customer Service Department to be based at our Shrewsbury office. We are looking for an energetic administrator to deliver first class customer service and have strong administrative skills. Who is an excellent team player with excellent communication skills and a proven ability in a customer service environment

This position is full time. You will receive a highly competitive salary depending on experience.

Job Responsibilities

• Receive customer orders on telephone, via email, fax or post.
• Respond to customer inquiries.
• Inform customers about the prices, discounts and billing processes.
• Process customer orders on time and in a timely manner.
• Check stock availability.
• Appraise customers on alternative products when required item is not available.
• Resolve problems pertaining to customer orders.
• Coordinate with sales and other appropriate departments in processing orders.
• Ensure timely delivery of orders.
• Interact with Accounts Receivables team regarding payments.
• Maintain and update customers’ database.

Essential

• Good standard of education
• Excellent IT Skills, including Excel and Word
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritise work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organisational and planning skills
• Excellent problem-solving skills and analytical abilities
• Excellent attention to detail
• Strong communication and interpersonal skills

Desirable

• Product Knowledge
• Industry knowledge

The successful candidate will be highly organised, and professional, with a can-do approach to work. Calm under pressure, punctual, reliable and flexible and a supportive team player.