Customer Service Administrator

Salary: £22,000 - £23,000

Location: Salford, Greater Manchester

Hours: Mon-Fri (37.5 hours per week)

Job Purpose

The role of Customer Fulfilment is really important to us. You will be the first point of contact for our clients, and you must have a passion for providing outstanding customer service.

You will also need to be a diligent worker, able to prioritise under pressure, and follow through on actions. This role is an essential part of the sales team, building supportive and trusting relationships with customers and clients and also key stakeholders across the business.

We would love to welcome you to our Salford office, working hours of Monday- Friday, 9am-5pm.

Your responsibilities day to day will be…

• Front line answering of the sales phone extension and providing prices / information as requested.
• Responding to emails received to the sales@ and info@ email addresses alongside their own emails, within 1 working day of email.
• Ensure that all orders are updated
• Responsibility for all Dispatch/Build and Dispatch orders are processed and successfully delivered.
• Updating the Sales Price list with new products/prices
• Liaising with production and installation teams to ensure dispatch deadlines are met.
• Managing the CRM program
• Process any pro-forma orders and send invoice to customer.

• Send customer account forms to customers and liaise with accounts
• Ad hoc administrative and support duties.
• Any other tasks specified by managers/directors on request

What do we expect of you?

• Ability to prioritise and keep to deadlines within a fast-paced environment
• A high performer with an attention to detail.
• A passion about starting and completing tasks in a timely manner
• Tenacious to chase up loose ends and make sure process are completed
• Accurate, diligent and a problem solver
• Lives through our values
• Team Player – who works smart to achieve in excess of expectations.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A hard working, fun, efficient, respectful, positive, supportive, innovative, and ambitious environment
• A commitment to building an environment that welcomes individuals who embrace progressive values and a 'One Team' ethos.

Heard of us?

VUE Group is part of the Radius group of companies and is a leading provider of camera and telematics solutions to the vehicle and fleet sectors.

Hard working, fun, efficient, respectful, positive, supportive, innovative and ambitious. These are just a few words to describe the VUE work environment. From the Software Developers to the Field Engineers, the Sales Team to the Warehouse; everyone works together to collaboratively strive for improvement and progression.

As the trusted insure-tech partner of many global insurance companies and household-named fleets, VUE group are looking for individuals who take initiative and are not afraid to get involved and become part of their dynamic team!

Still curious?

If you think we’re a good match for each other, apply online today! If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our Talent Team.