Customer Service Advisor

Customer Service Advisor, Night shift (Predominantly 17:00pm- 02:00am)– Start Date 24th April

Location: Slough/Hybrid

Salary: £22,540

About the Company:

Our client is looking for customer service advisors to join our exciting new campaign. You will be representing an International Footwear Retailer whose global success has been driven due to its creativity, sustainability, and close links with its customers.

They are looking for candidates who are driven by delivering exceptional customer service. Your enthusiasm and passion must inspire customers and be evident when dealing with enquires. This footwear retailer prides itself on its creative approach to retail, and you can expect an innovative and excellent training package to prepare you for your career with them.

Training will be fully remote and whilst the role is predominantly home based, there will be occasions when you will need to work at our Slough office.

Customer Service Advisor Responsibilities:

• To work as part of a team delivering a first class, multi-channelled professional service to support and delight our client’s customers.
• Maintain an excellent knowledge of our client’s portfolio of products to understand customer needs
• Responsible for skilfully retaining customers through positive customer relationship building.
• Diffuse irate customer situations by utilising strong listening skills and probing techniques
• Take ownership of customers’ concerns and act as a primary contact, providing name to help build confidence
• Act as intermediary between customer and appropriate departments to ensure customer satisfaction
• Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against

Customer Service Advisor Requirements:

• Excellent communication skills both verbal and written
• Detail orientated
• Excellent PC skills - strong typing (min 25 wpm) and Internet navigation skills
• Strong communication and customer service skills with the ability to engage with customers who expect a premium level of personalized service
• Organisational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism
• Ability to work in a high volume, high pressure, deadline-oriented environment
• Ability to work independently and as a contributing team member
• Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
• Strong active listening skills.
• Able to ask targeted questions, anticipate needs, and start fresh with every customer.
• Multitask, must be able to use multiple applications and manoeuvre quickly between multiple screens while on the phone. Computer knowledge of (Excel, Word and Windows) required
• A proven team player able to interact with a broad range of people

Customer Service Advisor Benefits:

• Excellent on the job training and on-going core skills development
• 23 days annual leave + 8 Bank Holiday Days
• Life assurance
• Access to pension scheme
• Opportunity to work additional overtime (when available)
• Access to SmartSpend

Hours of Work:

40 hours per week with pre advised shift patterns however our offices are open 08.00am – 02.00am, Monday to Saturday, so your shifts will fall within these hours.

There may be a possibility to request either day or night based shifts depending on interest.

We are driven by technology, differentiated by experience, and powered by people and are an equal opportunities employer, embracing diversity in the workplace.

If you think that you are suitable for this Customer Service Advisor role, please apply now!

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.