Customer Service Advisor

Customer Service Advisor

Overview

The For Everyone Group is a fast-growing, ambitious business with a specialised portfolio of brands and products spanning across multiple sectors. Our mission is to disrupt markets via a competitively positioned range of brands and products, supported by cutting-edge technology, marketed to both B2B customers and D2C.

We’re driven by a team of highly passionate and motivated people. We’re looking for talented individuals searching for a challenge and an opportunity to have a genuine impact on our growth journey.

Sound like you? Apply below and take the next step in your career, today.

Our brands

Ship It Appliances

Ship It Appliances is a appliances supplier and manufacturer, with 25 years of experience, based in Nottinghamshire. We strive to supply the most reliable, stylish, and durable kitchen appliances to suit every budget. Our in-house brand, SIA, offers high-quality hobs, ovens, sinks and more at affordable prices.

evec

evec is our newest brand. Launched in March 2022, evec’s goal is to remove the barrier to EV ownership by providing the UK’s most affordable smart EV charger on the market. We’re a brand with big growth goals but sustainability at our core. That’s why we’re also delighted to announce our partnership with Earthly and Cool Earth who’ll support us on our path to become a Climate Positive business.

CoolMed

CoolMed is the very latest British brand in medical refrigeration. We started our journey supplying high quality medical refrigeration to the UK market in the early 2000’s and made the decision to launch our own brand in 2017. Since then, CoolMed has gone from strength to strength, with a rapidly growing range of products and fast-growing team.

Role Responsibilities

We are looking for a Customer Service Advisor to grow our new customer service division at our Trafford site. We are looking for someone who is professional, proactive and personable, you will join a dynamic team of individuals based over our two sites (Manchester and Mansfield) and report into the Customer Service Manager.

• Promoting customer service excellence, ensuring customer care is delivered at the highest standard across all areas within the For Everyone Group
• Dealing with customer calls and enquiries over the phone and emails
• Taking ownership of individual enquiries and customer requests using a ticketing system
• Maintain our reputation and drive confidence in our products and services

Requirements

• 1-year minimum experience in customer services/call centre
• Experience using a ticket system
• Excellent interpersonal and communication skills
• Demonstrates customer service excellence both internally and externally
• Possesses commercial awareness in their decision-making and actions
• High level of integrity and trust
• Takes ownership with a proactive attitude

Job Details

• Office based, permanent, Full time (37.5 Hours), 8 hours shift with 30 min unpaid lunch between 8am and 6pm, Monday-Friday with occasional weekend cover
• Free Office Parking
• 25 Days Holiday + Bank Holidays
• 1 day additional per year of employment up to 28 days
• Regular team events
• Pension contribution

Job Type: Full-time

Benefits:

• Additional leave
• Casual dress
• Company events
• Free parking
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Manchester, M17 1SW: reliably commute or plan to relocate before starting work (required)

Experience:

• customer services/call centre: 1 year (required)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)

Work Location: In person