Customer Service Advisor

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Advisor.

You’ll be working for Celotex in Ipswich. Celotex is one of more than 30 exciting Saint-Gobain brands in the UK.

Is this role right for me?

First and foremost, we always want to recruit talented people that align well with our values of trust, collaboration and empowerment and way of working; so whether you’ve never worked in this industry before, or had years of experience with one our competitors, you’re just as likely to be a great fit! As a great Customer Service Advisor at Celotex you will always put your customer first, focusing on engaging with customers and adapting your approach to meet their needs. You will be proactive, taking time to understand your customers. You’ll also show resilience when things don’t go according to plan; being open to new ideas and being happy to learn.

There are some specific skills and experience we are looking for from suitable candidates;

• An ability to build strong and authentic relationships with customers and colleagues
• Experience of working in a team environment
• Is self-motivated and has tenacity to keep going until matters are resolved
• Attention to detail
• Has experience of learning new IT systems, applications and confidence using digital systems and processes

What will I be doing in the role?

Our Customer Service Advisors are really important to our success and a critical part of our customer’s positive experience with us. In this role you will be a customer service professional, passionate about delivering an exceptional service to our customers. We want you to be fulfilled by the work you do and ultimately enjoy coming to work for British Gypsum every day. The role is key to enhance our brand, service and business and will not involve you working in a call centre environment. To support our customers effectively you will;

• Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods
• Mastering more specialist services
• Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service
• Gather customer insight through the strong relationships you build to trigger business improvements
• Show a desire and commitment to develop your own skills and knowledge to perform at your best
• Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care, and supporting our Plasterboard Recycling Scheme