Customer Service Advisor

Are you Energetic and looking for a new challenge!?

Due to our continued growth we are looking for a full time Customer Services Advisor in Northwich, Cheshire. Rhenus Home Delivery provides a 2 man home delivery service to customers around the UK. We offer quality, professionalism, reliability and excellent service for our customers.

As part of the wider Rhenus global group, encompassing 31,000 employees, and a turnover of 5.1 Billion, here in the UK, Rhenus is experiencing an extended period of growth as a result of business success. Being part of the Rhenus family-owned group, means our employees benefit from a Global network of diverse services, skills and resources.

What we are looking for?

We are looking for an energetic and enthusiastic person to join our Customer Services Team for a full time position Monday to Friday either 8 am to 5 pm OR 9 am to 6 pm.

Duties and responsibilities to include but not limited to:

• Handling and resolving customer queries that come through via the phone and e-mail
• Making outbound calls when required to confirm a customer’s delivery date
• Accurately updating customer records using an in-house Transport Management System
• To work as part of a team to ensure all KPIs are met, whilst delivering and maintaining a high level of customer service

Skills

To be considered for this role you will need:

• Ability to communicate clearly and effectively via the phone or e-mail
• The ability to listen
• A passion for solving problems and providing excellent customer service
• Strong IT skills with the ability and embrace new processes quickly

Benefits

• Immediate Starts
• Free on-site parking
• On the job training
• Life Assurance

Job Types: Full-time, Permanent

Salary: Up to £23,028.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Northwich, CW9 6GG: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Cus.Ser.09.22