Customer Service Advisor

• Start Date: 10 July 2023
• Starting Salary: £22,250 per year
• Shifts: Mon – Friday 10-6:30pm
• Office-based (LE1 3BE)

Are you Enthusiastic? Driven? Adaptable? Maybe looking for a career change?

No Experience, No Problem. This can be an advantage and we provide full training!

About Us

AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.

About the Role

Due to significant growth, we are recruiting outstanding individuals to join our existing who make and receive calls in our Leicester office. You will be office-based and we’ll provide you with full training to ensure you’ve got all the tools for success. We are offering a competitive basic salary, incentives and an amazing team culture in a fresh and thriving environment.

After completing our comprehensive training programme, you will be able to:

• Book and reschedule customers appointments via telephone and deal with Customer queries
• Contact customers regarding their appointments
• Take ownership of each and every call to maximise opportunity whilst maintaining a positive customer experience
• Update databases with customer details
• Meet or exceed monthly call and quality performance goals

About You

This position is open to all! Whether you are experienced, looking for a new venture or you’re looking to kick start your career, all we ask is that you bring your A-game! We will train and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed. You will receive ongoing coaching to support your further development.

If the below sounds like you, hit the apply button today to begin your journey with AT Management.

• Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment
• Result orientated and have a determined attitude to achieve your KPIs
• Possess excellent interpersonal and communication skills
• Committed and resilient
• Keen to learn and develop
• The ability to work as part of a team supporting colleagues where necessary
• Commitment to excellence
• IT literate

Job Types: Full-time, Permanent

Salary: £22,250.00 per year

Benefits:

• Company pension
• Employee discount
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Shift availability:

• Day shift (required)

Work Location: In person

Application deadline: 08/06/2023
Expected start date: 10/07/2023