Customer Service Advisor

Joining the TUI Contact Centre Team as a permanent Customer Service Advisor, we will help you become an expert of our destinations, products and procedures to respond to, resolve and service a range of customer contacts. You will put all customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life.

This role is based on our hybrid working model where you spend some part of your working week (2-3 days) at home and the rest in the office. We’ll provide you with the tools, training and tech to be able to work in this way, you’ll need a quiet environment and internet connection when working at home. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team.

Our Contact Centre core opening hours are Monday to Friday 09:00 – 19:00, Saturday 09:00 – 18:00 and Sunday 10:00 – 17:00. To provide great service to our customers we work a varied shift pattern, including regular weekends and evenings.

PLEASE NOTE WE NOW HAVE 30HRS ROLES AVAILABLE. ANYONE INTERESTED IN 30HRS POSITION, PLEASE SPECIFY YOUR PREFERENCE IN THE APPLICATION. YOU WILL BE EXPECTED TO WORK FULL TIME HOURS FOR THE DURATION OF 7 WEEKS TRAINING.

ABOUT THE JOB

• Using your personality, you’ll inspire and respect our customers and your colleagues whilst sharing a great amount of fun
• Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, improve customer satisfaction and loyalty
• If things don’t go to plan, you will be confident to discuss, investigate and resolve every customer question or complaint
• Your drive to achieve will lead you to rise to the challenge and exceed all your Contact Centre targets
• You’ll be confident and able to respond to all types of customer contacts including phone, email, letter & social media
• Our customers will be at the heart of everything you do, you’ll ensure they understand exactly what you and our business can do to help them, you will take pride in your work is accurately documented

ABOUT YOU

• Excellent customer service skills
• Strong commitment to achieve targets and overcome challenges
• Team player who engages and collaborates at all times with customers and colleagues
• An organised individual who takes pride in their work and responsibility of their own development
• Ability to use initiative to proactively spot and resolve potential problems
• Passion to work within the tourism, although travel experience is not essential
• Confidence to handle multiple customer contacts and administrative tasks in numerous systems whilst complying with procedures
• Flexibility to work variable shift patterns each week which include evenings & weekends.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Excellent rates with foreign exchange and discounts with retailers
• Discovery day – time to spend working at a local charity or community
• Pension scheme and life assurance

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email recruitment@tui.co.uk