Customer Service Advisor

Customer Service Advisor

Yolk Recruitment are excited to be working closely with one of the UKs leading insurance companies to find friendly and driven Customer Service Advisors to join their team.

They are one of the UK's most trusted insurance provider. Their mission is to help anyone get the insurance they want and need. After 2 decades, they are passionate about understanding and valuing both their customers and staff.

What you'll be doing?

This is an excellent opportunity for an experienced Customer Service Advisor to join a supportive and growing insurance company based in the centre of Cardiff. You will work within a busy and energetic team whereby you will answer calls from customers in relation to their accounts and subscriptions. You will also:

• Communicate with customers via inbound phone calls to solve their questions and queries about their memberships and accounts in a timely manner and in line with the company SLA's
• Build relationships with customers by listening to their needs and supporting them with the products and services that suit them
• Contact customers to discuss their accounts, questions and queries through outbound calls when needed
• Take payments from the customer as required
• Work closely with other members of the team to ensure that all customer requirements are consistently met
• Complete general administration duties including managing inboxes and updating various databases and systems

What you'll bring to the team?

As a bright customer service advisor, you will have experience working within a telephony-based role and will be passionate about providing excellent customer service to all customers and members. You will also have:

• Excellent communication and listening skills, with people on all levels
• A keen eye for detail and able to work under pressure
• The drive to learn and progress within a role and team
• Excellent IT skills, including Microsoft Office
• Friendly and supportive to both other team members and customers

And this is what you'll get in return?

By being a customer service advisor, you will receive a salary between £23,000 - £28,000 depending upon experience, alongside:

• Opportunity for Hybrid working after probation
• Excellent training and development opportunities within the business, supported by encouraging team members and managers.
• Health Cash Plan, 24/7 EAP, Perkbox Benefits and regular social activities and plans
• Excellent City Centre location, with great public transport links
• Cycle to work Scheme, Gym Membership + Life Insurance

Are you up to the challenge?

If you believe that you have the skills and experience for this role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell 02921 673 727.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'