Customer Service Advisor

DESCRIPTION

Currys Business, Poole (5323) - Merck House, Seldown, Poole, BH15 1TW
3 month Fixed Term Contract
Full Time
Grade 1
Hours – 40 per week, Monday to Friday, 9am – 6pm
Salary - £21,840 per annum

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of our Business Contact Centre Team in Poole, you’ll provide an excellent level of professional customer service for Currys business customers making sure they remain Customers For Life.

No matter the query you will investigate, support and guide owning the case through to resolution, so for those customer service champions out there this may be the opportunity for you.

We have a vacancy for a Customer Service Advisor to join us on a 3 month fixed term contract.

As part of this role, you’ll be responsible for:

• 
  Engaging with our business customers and retail store business hubs through telephone and email
• Investigating and owning the customer query from initial contact through to resolution
• Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner

You will need:

• 
  Great verbal and written communication skills with a confident, friendly approach
• To place our customers at the heart of every interaction and be the voice of our customer
• To take ownership - when our customers need our help it can be the best time to drive a positive and lasting experience
• Excellent customer service and problem-solving skills
• IT skills to be able to use Microsoft Office and our inhouse IT systems.

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

• 
  Performance related bonus paid every 4 weeks
• Competitive pension scheme
• Product discounts on the latest tech
• A range of wellbeing initiatives

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented team and unbox your passion at the UK’s best-known retailer in tech.

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