Customer Service Advisor

Webhelp is seeking an engaging and empathic full-time Customer Service Advisor in Derby. This full-time Customer Service role offers a salary of £21,757 and a clear career path and development opportunities as you deliver amazing customer experiences. Working for our client the UK’s largest railway operator, we are looking to have the best, most committed people working with us on our journey to provide the help and support our customers need.

As a Customer Service Advisor, you’ll be responsible for creating exceptional customer experiences across multiple platforms, including voice, email and back office. We are looking for go-getters with the ability to multi-task handling customer queries from first contact to resolution.

To succeed in this Customer Service Advisor role, you will require:

• A passion for delivering excellent service
• Availability to work rotational shifts
• Amazing written and verbal communication skills
• Motivated to resolve queries on first contact
• Exceptional customer care with a courteous attitude
• A positive and inclusive approach, motivated mind set and always calm under pressure
• Availability to work rotational shifts (40hrs - Monday to Sunday 7am to 8pm and be able to work 1 in 3 weekends)

If you’re looking to make a positive impact and create change, possessing an inclusive and committed approach, you will be rewarded with an excellent salary and benefits package.

Apply today for this full-time Customer Service Advisor position in Derby.

Join our fun-loving inclusive community of more than 120,000 passionate people who work across 190 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.