Customer Service Advisor - Fuel

Starting Salary: £20,500 (plus up to £6,000 commission)

Working Hours: Monday-Friday 08:30am-17:00pm (no evenings, weekends or bank holidays!)

Location: EuroCard, Herald Drive, Crewe, CW1 6EG

Are you a natural communicator who enjoys engaging with people? Are you seeking a Customer Service role in a fast paced yet fun environment? This could be the role you're seeking!

Job Purpose...

The role of Customer Service Advisor is really important to us. You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers. This position will also involve promoting self-service and other value-added products to our existing customer base.

Your responsibilities day to day will be…

• Responding and resolving customer queries over the phone and through email
• Answer questions about products or Radius as business
• Drive conversation to understand customer requirements, potential issues, wants and needs
• Keep internal communications up to date and well informed
• Use your initiative to maintain your relationships and put feedback into practice

What do we expect of you?

• Good communication skills and telephone manner
• Driven approach to meet and exceed expectations of customers
• Display agility to be flexible and open to customer feedback and new ways of working
• Basic understanding of Microsoft office programmes e.g. Excel

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Benefits include….

• 24 days holiday plus bank holidays (increasing with each year of service to 25 days)
• 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
• Company sick pay, life assurance and pension
• Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
• Friendly and supportive team working environment that encourages opportunities for self-development
• Employee Fuel Card (after 6 months)
• Monthly dress down days for charities chosen by our employees
• Monthly solo and team incentives and rewards such as vouchers and trips abroad for top performers

….and much more!

Still curious?

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