Customer Service Advisor - Home & Motor Department

At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join our Home and Motor team here at AXA Partners, with significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we are recruiting a number of Customer Service Advisors to join our Home & Motor team.

As a Customer Service Advisor, you'll help customers and clients of AXA Assistance in the UK. We see ourselves as one big team who thrive on taking pride in working as effective team players. We want you to be a part of this. You will be taking inbound calls from our home and car insurance customers. Be the first point of contact for any claims our customers want to log on their policy. For example, customer has had a car accident and wants to make a claim.

We’re currently offering both hybrid and remote working contracts, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. AXA are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. Our hybrid way of working is a split between 2 days at home and 3 days in our Redhill offices in Surrey to give you that extra work life balance. Our remote contracts are currently being offered on a fixed term basis, working for a minimum of 6 months.

Working Hours & Shift Patterns: We’re pleased to be able to offer full and part-time hours for this role.

• Full time: Our Customer Service advisors work on a rotating shift pattern, 35 hours per week over 5 days which will include Saturdays, Sundays and bank holidays.
• Part time: We are offering evening and weekend shifts with some early starts available. Please note, you will have to complete the training period as full-time hours, we're unable to offer training on a part-time basis.

Salary: Full time base salary for this role is £20,020 plus up to 7.5% shift allowance for the total annual salary of £21,521.50. Please note this salary is dependant on hours worked.

Induction & Training: We’re offering 5 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role.

What you’ll be doing:

• Ensure the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
• Use your initiative as well as information resources available to provide the best outcome for the customer.
• Answer calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.
• Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

All we ask for is great customer service skills as customers are at the heart of what we do and if you're as passionate about helping customers as we are, you’re already one step closer.

• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• The sensitivity and empathy to deal with customers who may be distressed by their reasons for making an insurance claim.
• The ability to remain calm and pay attention to detail.
• Computer literate, Microsoft Office.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £21,520
• Group Personal Pension Plan
• Annual company & performance-based bonus
• Life Assurance (4x salary)
• Private Healthcare benefit
• 22 days holiday plus bank holidays
• AXA employee discounts
• Gym discount

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to preemployment checks. We’re committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you’d like to discuss this role further or would like to engage with our Accessibility Concierge, please send an email to megan.angiolini@axa-assistance.co.uk.

#LI-Hybrid #Partners1 #LI-Remote