Customer Service Advisor | S1 | Card Alerts | Part time | Carlton Park | Bootle

WHAT YOU WILL BE DOING

Join our community

We are currently recruiting for a part time position (20 hours) with a starting package of £23,184 (pro rata), this is made up of a base salary of £21,200 (pro rata) along with an additional £500 flexible benefit and up to a £1484 (pro rata) discretionary performance related bonus.

Santander is all about providing our customers with an experience that’s second to none. In this contact centre role we’ll invest in you to be the best that you can be, so you can do just that.

You’ll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great customer experience.

Life in a contact centre can be busy, varied and challenging, so we’re a close-knit team . Along with representing Santander to our customers, you’ll have a voice within the organisation too. As the first point of contact, you’ll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we’re all ears

The difference you’ll make

• Helping customers each day by answering inbound calls to our contact centre
• Assisting customers with day-to-day transactions and enquiries
• Helping to keep our customers and the bank safe
• Solving problems and escalating issues when necessary
• Updating customer records

What you will bring

• Exceptional listening and communication skills with the ability to show empathy in a customer situation
• Experience of working within a customer services role, previous telephony experience not essential

It would also be nice for you to have

• Strong teamwork with a high level of motivation
• Ability to follow process but also think on your feet
• Problem solving skills (real solutions, not just short-term fixes)

What else you need to know

Shift option: We’re recruiting part time Monday – Friday 4pm – 8pm (20 hours).

This is a Permanent role within our Card Alerts Contact Centre .

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

How we’ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs (For contract or part time positions, your salary, bonus where eligible and certain benefits will be prorated to reflect your contract duration or working hours).

• Eligible for a discretionary performance-related annual bonus
• Receive a £500 annual cash allowance to spend on our great range of benefits
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
• 24/7 access to an online employee discount platform
• Share in Santander’s success by investing in our Sharesave and Partnership shares plans
• Support your favourite causes through charitable giving and our community partnerships

ThePlaceToBeYourself – Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you’re interested in, then please apply.

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