Customer Service Advisor - Smart Team

Lowri Beck, part of the Calisen Group, is in an exciting and strong position where we are seeing growth and development in all areas of the business. An opportunity has become available for Customer Service Advisors to join our contact centre based in Wigan Town centre. Successful applicants will be working within one of our smart metering exchange teams, contacting customers via outbound calls to book & manage their smart meter installation appointments.

These are permanent full-time roles, working 37.5 hours per week on a fixed shift pattern between 8am – 8pm, Monday – Saturday on a hybrid basis working from home, with travel to our Wigan office at least 2 days per week, with a salary of £21,450.00 per annum.

Why work for Lowri Beck?

• Annual Salary review
• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)
• Company sick pay
• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more
• 24/7 EAP Helpline
• Ideally located close to the Town Centre for public transport links
• Hybrid working
• Development opportunities
• Join a striving team with a real ‘family feel’

Key Accountabilities

• Handling calls with suppliers and/or their customers regarding booking smart meter appointments ensuring excellent customer service is provided.
• Managing customer appointments including liaising with different departments to come to a suitable resolution for the customer.
• Administration duties on internal systems such as generating letters to be sent out to customers.
• Any other ad hoc duties as requested by your manager and the Directors of the company.
• You may be asked to assist in other departments based on the need of the contact centre.

What we are looking for

• Good level of education (minimum GCSE level including English & Maths or equivalent).
• Excellent telephone manner.
• Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based or customer facing) being advantageous.
• Computer literate with the ability to operate Microsoft Office.
• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
• Good organisational and administrational skills.

Lowri Beck is an integral Calisen Group Company. Calisen is a leading owner and manager of essential energy infrastructure assets, with its purpose being to accelerate the use of smarter energy for all. Calisen's operations consist of three business units, Calvin Capital, Lowri Beck, and Plug Me In.

We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a right to work check, background checks including global sanctions, politically exposed persons, adverse media, and basic DBS check. We also have a zero-tolerance approach to the use of alcohol and illegal drugs in the workplace therefore you may also be subject to testing. If there are additional options you’d like to request, please inform our Recruitment Team, we also offer reasonable adjustments.

Please note this role is being handled by our internal recruitment team and no agency support is required at this time