Customer Service Agent

The Insurance Octopus is Manchester’s fastest growing Commercial Insurance Brokerage. As part of a next-generation services group, Verastar, our aim is to help UK businesses of all sizes protect themselves with a number of tailored products that suit their needs.

Through a combination of some of the most well-known insurers and some more specialist niche insurers, we compare business insurance quotes, aiming to help our customers by tailoring their policy to exactly what they need.

As we are part of a larger commercial business services group, we have all of the benefits and support that come with a corporate entity while maintaining the ethos, family-feel and proactive nature of a smaller company.

Your Role

You will be focused on interacting with our existing customers by managing and resolving queries and processing requested amendments related to our insurance products and services and issuing renewal documentation. A key requirement of the role is that all activity performed aligns with our values and behaviours, with a customer-centric focus always maintained.

• Inbound and outbound calling to our existing customers to manage and resolve their queries
• Complete all reports, system and CRM updates in a timely and accurate manner
• Perform all activity within regulatory standards, GDPR, quality policies and FCA regulation
• Develop a working knowledge of our systems and business processes
• Complete all financial transactions in accordance with CASS rules and GDPR restrictions
• Manage mid-term customer queries, ensuring policy is fit for requirements
• Create excellent working relationships across our colleague community

Experience Required

• Previous experience in commercial insurance customer service preferred, but not essential
• Demonstrable evidence of a stable employment record
• A basic level of understanding of B2B sales processes is preferred, but not essential
• A basic level understanding of regulatory and customer requirements impacting insurance policies, preferred, but not essential

Why Choose us

Our employee progression route has been created to ensure you are rewarded for your efforts with regular checkpoints in place where your salary will be reviewed to allow you to maximise your earning potential.

As well as being a great place to work, we offer impressive benefits too:

• NVQ and Insurance Qualification opportunities
• Core benefits including pension contributions and life assurance
• Great discounts on 100s of high street and online stores
• 25 days holiday and the option to buy up to 5 days more
• Cycle to work and travel loans for people wanting a greener commute
• Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

The important extras

• Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
• Hybrid working – option to work two days from home if you choose
• Full time/Permanent contract of 37.5 hours per week
• No weekends and every bank holiday off

Where to find us

We’re based in the heart of Sale Moor Village next to Sale Water Park, only a stone’s throw away from the M60 and just a short walk from the Airport Metro Link line and Sale Town Centre.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.