Customer Service Apprenticeship

Your role at a glance

Would you like to gain a professional qualification whilst working? Are you passionate about helping others? Would like to work for Britain’s most Admired company? (2022) If so, then please read on!

We’re recruiting for Customer Service Apprentices to join our Pensions team, with a starting salary of £22,000. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9-5.

The L&G Customer Service Apprenticeship Programme has been designed to help you reach your potential, whether you’ve recently finished education or seeking a career change. As part of the 15-month Programme, you’ll complete three rotations within different Customer Service teams. You’ll develop your skillset, gain valuable work experience and, complete a fully funded professional qualification; Level 2 in Financial Services. Once a month, you’ll have a working day to focus on your studies and personal development. Then, once you’ve finished your apprenticeship your development doesn’t stop there, there’s a whole host of other learning you can do to reach your career aspirations.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
• We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
• Life assurance x8 of your annual salary.
• Free individual private medical insurance. You can also add your dependants on for a small cost.
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
• We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.
• We will soon be moving into our new purpose-built Welsh Headquarters at The Interchange in Central Square, Cardiff right next door to Cardiff Central station. We are completing a £400m regeneration project, the largest privately funded development in Wales. This move will see our people placed at the beating heart of the incredible £400m investment we're making in the city, and its long-term future.

Here’s what our colleagues said about working for Legal and General:

‘I love that my role is so varied and interesting – no two calls are the same. Every day I get to build relationships with customers and help people, which I find very rewarding.’

‘I work with amazing people who are passionate and supportive. There is a real sense of community who celebrate with you at your highest and help bring you up from your lowest.’

‘We are a great team and work really well together, being productive yet having fun!’

What you'll be doing

• The tasks are varied, meaning you’ll be talking to colleagues and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too.
• Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
• Maintaining scheme data, administering, and updating individual customer and client records.
• Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.

What we're looking for

• To qualify for the programme, you must be aged 16 or over and reside in Wales.
• We’re not expecting prior industry experience or in fact any work experience; just a willingness to learn and a positive attitude
• We will show you the L&G way. You’ll be in induction initially so, you’ll have the tools you need before you start helping our customers and clients.
• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
• Confidence in using a desktop or laptop and experienced in using MS Office.

Benefits

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you.

What to expect:

• Phone Interview with our Recruitment Team: from June 2023
• Assessment Centre: July 2023. You’ll spend the day with us; you’ll meet colleagues who will tell you more about the programme and life at L&G. You’ll also participate in a face-to-face assessment centre.
• Start date: September 2023

About L&G

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions.

Our commitments to you

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

How to find out more

If this opportunity excites you but you’re not sure you meet all the requirements, or you’d like to know a bit more, please contact Abbie Burridge at abbie.burridge@landg.com

If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.