Customer Service Assistant (Part-time)

About us

We are professional and agile, our goal is to employ people with the right skill set. We provide training to develop people skills in the shortage occupation sector.

Our work environment includes:

• Modern office setting
• Flexible Work hours
• Fun and Joy work environment
• We are target driven team
• We believe in the result

The Customer Service Representative is responsible for providing excellent customer service to people applying for a job and inquiring about our company programmes. The successful candidate will also have great attention to detail and be highly motivated. Core customer service skills are key to this position, which will require the candidate to engage with customers regularly and handle a large volume of calls and emails on a daily basis.

Responsibilities:

• Manage incoming customer queries and complaints.
• Make outbound calls to clients.
• Provide travel advice to customers.
• Offer advice on different travel destinations.
• Handle incoming/outgoing mail and faxes.
• Manage incoming/outgoing e-mail and supply file copies to other staff.
• Manage incoming claims and related correspondence.
• Manage outgoing communications, bills and invoices.
• Keep accurate records of all communication with customers.

Job Type: Part-time
Part-time hours: 15 per week

Salary: £9.50-£10.00 per hour

Benefits:

• Referral programme

Flexible Language Requirement:

• English not required

Schedule:

• Every weekend
• Monday to Friday
• Weekend availability

Work Location: One location