Customer Service Executive

Overview and role responsibilities:

Note: You will be expected in the office 2 days a week as part of hybrid working. Our dress code is smart casual

• Answer and resolve Inbound calls and cases (emails) from customers;
• Update AIS (database) with information supplied IE new contact, meter reads, bank details and sending documents such as statement of accounts, invoices etc;
• Process all information accurately, ensuring the customer always receives a polite professional service;
• Develop technical knowledge across Smartestenergy products and services IE tariffs, meter reading, types of meters, budget plans, contracts, charges etc;
• Liaise with other departments via cases and phone to gain information to respond to customers queries;
• Timely resolution to all customer contact via phone and cases;
• Promote business solutions to benefit the customer IE use of web portal, regular meter reads (where no smart meter installed), energy saving;
• Quality focused audits of work undertaken, (phone, cases etc.)

To be successful in this role you are likely to have the following skills/experience:

• Experience of working in a fast-paced customer contact environment;
• Accuracy on written communication, spelling, grammar;
• Confident and able to objection handle;
• Professional on the phone, but with the “human touch”;
  
• Retail market, types of businesses knowledge.

Who are we?

The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2022 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

Flexibility is vital to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, remotely or a mix of remote/office. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

What else do we offer?

• The opportunity to work from anywhere in the world for up to 30 days a year;
• A genuine commitment to smarter working – we recognise your work/life balance matters;
• Paid time off to volunteer in your community;
• Excellent benefits package including private medical insurance/dental cover and non-contributory pension from month three;

Diversity

Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.

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