Following yet another record-breaking year and with exciting future aspirations, we are looking for talented Cruise/Lapland Customer Service Experts to support our expansion plans.
If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise/Lapland Customer Service, get in touch for a friendly, informal chat.
Location: Homeworking/Hybrid/Office Based
Salary: Competitive – based on experience
Experience, Qualities & Skills
Candidates must have experience working within the Travel and/or Cruise Industry
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Passionate about delivering the very best customer experience.
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Confident, friendly and articulate when speaking to clients.
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Enjoy building rapport and forging long lasting relationships.
- Possess genuine empathy and the desire to help people.
- A ‘can do attitude’ always aiming to go the extra mile.
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Excellent listening skills.
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Ability to pro-actively resolve issues and find amicable solutions.
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Good written English.
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Experience in communicating via live chat, social media.
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Enjoy working in a face paced, service-oriented environment.
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Being well travelled with good knowledge and first-hand experience of worldwide destinations is highly desirable.
Responsibilities:
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Supporting clients post-booking and pre-departure requirements.
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Communicating effectively via omni-channels including; Live Chat, WhatsApp, Email and Voice.
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Upgrading clients cruise, flights, hotels and tours.
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Fulfilling amendments and cancellations.
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Resolving client queries, finding solutions and escalating complaints.
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Assisting internal departments on customer service and administrative queries.
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Liaising with suppliers and tour operators on behalf of clients.
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Outbound calling projects as and when required.
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Provide high levels of customer satisfaction.
Reward/Opportunities:
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Competitive Salary.
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Vitality Private Healthcare.
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Cruise/Lapland Training and Development.
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Ship visits/Educational opportunities.
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Discounts on holidays.
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Sponsored social events.
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Contribution Pension.
