Customer Service Representative

Job description:

Who are iFLY Indoor Skydiving?

We’re focused on delivering the dream of flight to everyone, so we’re always looking for like-minded, active and outgoing teammates who love a fast-paced lifestyle and an appetite for fun.

Our close-knit team of around 70 people operate across our 3 UK wind tunnels (Basingstoke, Milton Keynes and Manchester) in a variety of exciting and hands-on roles.

As well as putting huge smiles on the faces of thousands of people every week with our world-class flight experiences, we also provide services to others around the world - ranging from full management, training and consultancy.

If you crave a career with an inclusive business like no other, have bucket loads of ambition and if you think every customer should be treated like a celebrity, get in touch. We want you on our team!

Duties & responsibilities - Receptionists have possibly the most important role of them all... is the Director of first impressions!

They are there to meet, greet, and look after our customers, take bookings using our online booking system, sell merchandise including photos and videos and generally be the welcoming face of the business.

Personality, skills and experience – We are looking for candidates that have retail or leisure experience and fantastic customer service skills. You will be outgoing and friendly, with the ability to work in a busy environment whilst maintaining complete control and a smile.
We are looking for an individual to take ownership of each flyer’s experience from the minute they enter the venue to the minute they leave!

A successful candidate will have:

• A friendly disposition and a ‘can-do" attitude
• Great customer service skills
• Retail or leisure experience
• Knowledge of a cash sales system
• Computer literacy skills and the ability to learn systems (such as a booking system)
• Terrific multi-tasking skills
• The ability and confidence to proactively work individually, as well as part of a busy team

This role will involve working on weekends and school holidays.

The perks - Our Reception Team members receive a competitive hourly wage. In addition to this, we offer full holiday pay and optional pension benefits. We want our team members to proudly sell our experiences and for this, we have commissions attached to all our products. And don’t forget what we do – we provide the dream of flight for our customers AND team members and weekly flight sessions are offered to all our employees for you to enjoy and progress in the exciting sport of indoor skydiving.

Who are we looking for?

1 x Full-time Receptionist.1 x Part- time Receptionist

Job Types: Full-time, Part-time, Permanent
Part-time hours: 16 per week

Salary: £9.75 per hour

Benefits:

• Company events
• Company pension
• Employee discount

Schedule:

• 8 hour shift
• Overtime
• Weekend availability
• Weekends only

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Basingstoke, RG22 6PG: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Work Location: One location

Reference ID: iFLY BAS