Customer Service Representative

We are now hiring Customer Service Representatives for our busy automotive client based in Newbury. This is a full-time, temp-to-perm position.

The right candidate will be required to work within the Order Management team and be responsible for managing the order to delivery process effectively, ensuring on time delivery is achieved.

Schedule:

• 08:30am to 17:00pm Monday to Thursday
• 08:30am to 13:00pm Friday

Pay:

• £30,000 per annum

Duties include but are not limited to:

• Entry of orders onto the order management system.
• Confirming orders and keeping customers informed of progress as appropriate.
• Liaise closely with Planning to ensure customer orders are prioritised and progressed appropriately
• Proactively inform customers of order / shipment discrepancies.
• Build and maintain effective working relationships with key customers to constantly improve information flow.
• Maintain accurate and up to date customer profiles.
• Work with other members of the Supply Chain function to identify issues, propose solutions and take part in projects to improve operational efficiency.

Requirements:

• Educated to GCSE level – 4 grades C or above including English and Maths
• European language skills are advantageous.
• Good working knowledge and experience of using Order management systems.
• Experience of delivering results through cross-functional working.
• Competent IT Skills.
• Inter-personal skills including excellent communication skills.
• Excellent telephone manner.
• Knowledge of a Customer Service environment ideally within Automotive.
• Self motivated.
• Flexible approach to work.

If you are interested in this position, please apply today with the chance to start immediately or contact our Newbury branch on 01635 937 777 for further information.

Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Accountancy & Finance, Professional & Executive, Automotive and Transport & Logistics sectors.

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person

Reference ID: NEW-CSRN