Customer Service Representative / Front Desk Receptionist

Job Description

One of the largest and fastest growing Northern California community management companies is looking for the industry's very best Customer Service Professionals to join our firm!

This position offers a unique entry into a career path leading to Community Association Management, a specialized and rewarding career in the HOA/Property Management/Real Estate sector. The position is a great entry level position for recent college graduate or a candidate with a retail background looking for stable work hours.

This position offers an opportunity for advancement. Customer Service Representatives that show strong performance and potential will have an opportunity to participate in the company’s Management Training Program. This program allows high performing employees to train, formally and informally, obtain certification and become a Community Association Manager over a 1 - 3 year period of time.

This full time, salaried position will be based in Danville, CA with an annual salary between $45K - 55K+ (DOE) with the opportunity to earn merit increases annually based on performance. We also offer an attractive benefits package, including Medical and Dental insurance for employees and dependents, a 401K plan with generous employer match, PTO and holiday pay.

Job Responsibilities

You will be responsible for providing front desk administrative support and day-to-day customer service for multiple homeowners’ associations. This includes but is not limited to:

• Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
• Handling telephone calls and emails and resolving them in a professional and courteous manner
• Issuing, tracking and following-up on work orders for community maintenance and repairs
• Handling violations of community CC&Rs by issuing and tracking violations
• Tracking and managing architectural applications submitted by homeowners
• Managing building key/gate remote distributions
• Greeting clients and facilitating their requests
• Preparing and distributing document packets for meetings
• Maintaining spreadsheets, excel report tracking and Data Entry
• Preparing letters, newsletters and other correspondence
• Filing of mail, paper and electronic documents

Required Qualifications

The ideal candidate will possess skills and work experience in the following key areas:

• Excellent verbal and written communication (you may be asked to write a sample at your interview)
• Strong organization and multitasking abilities
• Past experience and proven abilities providing exceptional customer service (at least 1 - 2 years preferred)
• Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients
• Computer proficiency (Microsoft Office including Word, Excel and Outlook)
• Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team
• Past experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required

The difference between two qualified candidates will come down to attitude, sincerity, customer service voice, and the potential to move to the next level.

Company

Common Interest Management Services (CIMS), (www.commoninterest.com) is a leader in the Homeowner Association Management Industry. CIMS has been in business for 25 years and is headquartered in Danville. Over the past 10 years, CIMS has experienced significant growth as a result of its superior technology, people, experience, leadership, and management philosophy. To be considered for this position, please provide a resume and two professional references that we may contact.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• San Mateo, CA 94402: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person