Customer Service & Sales Executive

Life at Clays

Clays is the premier indoor interactive clay shooting experience and cocktail bar, bringing all the fun of a British clay target shooting weekend to our venues. We are the perfect place to spend time with friends or colleagues for an adrenaline-fuelled, fun-filled experience day or night. Bringing a completely unique proposition to the competitive socialising arena, our gamified version of Olympic clay target shooting makes clay shooting safe, fun and accessible for all. We are on an exciting adventure as we expand both domestically and internationally into key global markets where the appeal for Britishness and competitive gaming has tested strongly.

Careers at Clays are loaded with possibilities and colleagues have the opportunity to access excellent training opportunities and investment in your personal development as part of a growing brand and business. We are building an amazing team of autonomous free thinkers who are passionate about creating amazing experiences for our guests. If you’re looking to join a company with an awesome working environment and culture where integrity, fun and teamwork are prioritised, we might just be the place for you!

Clays Values

Just like our venues are designed for everyone, so is our workplace. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people, and that's why we work hard to create an inclusive culture for everyone. We want the different perspectives, increased creativity and higher innovation that comes from diversity. So, as long as you are passionate about making a positive impact then we want to hear from you.

And of course, we're looking for someone who's going to live and breathe our Clays values, which is why we framed them as a set of questions that inform what we do:

Safe - Is it safe? For our team, our guests, the business, our partners.

Amazing experience - Is it delivering an amazing experience? We amaze and are amazing. We bring fun, thrill, wonder and joy and deliver an experience like no other. Always striving to surprise, delight and exceed expectations

Lasting - Is it lasting? We are committed to making a positive contribution to our world, our team, our guests and our industry in a way that is sustainable and enduring. We are here for the long term, we create a strong impression and make lasting memories. There is always a part of our amazing experience to discover and we are constantly evolving.

Summary of position

As a Sales & Customer Service Executive you will be responsible for answering incoming phone calls and responding to emails from prospective guests and clients. This role will act as a front line ambassador for Clays and will often make the' first impression' to our guests as the voice and personality of the brand.

You will provide a delightful and engaging telephone and email manner and the service you provide will make our guests feel valued and reflect the exceptional experience to come. The ideal candidate will have excellent organisational skills, a confident phone manner and outstanding communication skills.

Through the amazing customer experience that you provide, you will generate leads to hit a pre-booked sales target for new reservations . Whether it’s a birthday party for 20 guests, or a current client asking a question, you will efficiently liaise with the client to create a memorable experience.

This is a role that has potential for growth, and we are looking for an ambitious, dedicated, and enthusiastic person to join the team! You will benefit from excellent training and a platform to develop your career.

Duties & Responsibilities

Your role will include but may not be limited to;

• Using the reservation system for online customer bookings
• Responding to Telephone and email enquiries in order to maximise the customer experience and revenue potential
• Maintaining a comprehensive knowledge of our products, services, and promotions to effectively address customer questions and concerns.
• Hit and exceed a pre booked sales target
• Respond to event enquiries efficiently, send proposals & convert opportunities
• Effective use of sales systems to manage bookings
• Ensure accurate recording of guests data
• Work collaboratively with our Events & Finance teams to ensure bookings are effectively handed over to ensure a seamless guest experience

Skills, desired qualifications and attributes

• Experience in a similar role in the hospitality and sales
• A keen eye for detail with excellent written and verbal communication skills
• Experience in working with a CRM & Reservation system preferrable
• Confident, professional, and welcoming personality
• Have fantastic time management skills and ability to prioritise tasks
• Take initiative, can solve problems calmly and work well under pressure
• Have excellent understanding of menus/ packages
• Always looking for opportunities to improve your knowledge and abilities
• Passionate about hospitality and creating amazing experiences
• Ability to build lasting relationships with colleagues and clients
• Honest with strong moral principles
• Take initiative, can solve problems calmly and work well under pressure

What you’ll get in return

We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive on target earnings of up to £30,000 including a commission bonus.

Other great benefits include:

• Continuing career development via our Career Tree learning journey and opportunities for progression in our growing business
• Globally recognised qualifications as part of the Career Tree Journey funded by Clays
• 32 working days’ holiday pro rata every holiday year including bank holidays and an increasing holiday allocation with length of service up to a maximum of 36 days
• An additional Celebration Day every year to celebrate something that is important to you
• Generous 50% colleague discount during off peak periods and 25% colleague discount during peak periods to enjoy Clays with your friends and family
• Market-leading parental leave policies. In addition to your statutory rights, Clays offers all colleagues with 12 months service, 13 weeks leave at 100% pay (based on your average weekly earnings) for maternity, adoption and paternity and partner leave
• Health Care Cash Plan including up to £995 of reclaimable appointments & treatments and access to a Virtual GP
• An Employee Assistance Programme including a 24/7 employee support service and access to up to 8 counselling sessions
• A paid annual Volunteer Day for you to give back to your local community
• Choice of a Birthday Gift
• All colleagues are eligible to join Clays’ non-contributory Pension scheme, where we will contribute a minimum of 3% of your basic salary into the scheme and you will pay a minimum of 5% of your basic salary into the scheme
• Other Staff recognition and incentives via our Shooting Stars recognition programme
• Access to hospitality discounts via Hospitality Rewards
• Meals provided for colleagues working operational shifts in venues across mealtimes

You will be based at Clays support office in Moorgate with flexibility to work from home as part of a hybrid working model.