Customer Service Trainee

About the Job

Are you 16 to 24 years old and looking to start a career in Customer Service?

We have an exciting opportunity for an enthusiastic, hard-working young person to train with us for 18 months within our Customer Service Team.

Our growing Customer Service Team is the first point of contact for our tenants and customers. We offer housing information and advice, deal with queries and complaints, take account payments and repair requests and process housing applications.

Working alongside the Customer Service Team, you will provide our customers with excellent customer service as well as gaining knowledge and experience in tenant engagement and customer communication, including communicating with our customers via our social media accounts.

About You

You’ll ideally study towards and gain a qualification in Customer Service and/or a Chartered Institute of Housing Level 2/3 qualification over the 18 month period. You will also complete the ‘Shelter: Housing Law and Advice’ qualification during your traineeship.

You’ll train through a mixture of work-based and college-based learning, gaining qualifications and valuable work experience in the field. Whilst there is no guarantee of a permanent job with us at the end of the traineeship, we think you’ll be in a great position to take the next step in your career.

To be considered for this traineeship, your 24th birthday must be before 1 September 2023

We Offer

• An attractive salary and benefits package.
• A contributory pension scheme (employer contribution of 10%) and option to join the salary exchange pension scheme.
• Generous annual leave entitlement of 37 days (33 days plus 4 days public holidays). After 5 years continuous service, you’ll receive an additional 2 days annual leave and a further 2 days after 10 years.
• Access to our low-interest car loan scheme.
• Access to our Kingdom Academy offering a range of learning and development opportunities.
• Enhanced family friendly (enhanced maternity, adoption, paternity and shared parental leave) and sick pay entitlements (up to 6 months full pay).
• Access to our employee assistance programme providing a free information service and an employee counselling service.
• Access to our Employee Benefit Platform providing a large range of discounts across UK retailers, our Cycle to Work scheme, travel and leisure staff benefits enabling you to spread the cost of holidays and wellbeing support. Discounted gym membership.
• A variety of flexible and hybrid working arrangements such as flexible working hours, compressed hours, remote working including flexibility around where work is carried out.

How to Apply

You can apply online by visiting our website: https://www.kingdomhousing.org.uk/jobs/and click on the Kingdom Housing Association Vacancies link.

Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Job Types: Full-time, Permanent

Salary: £19,321.00-£22,264.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Sick pay
• Work from home

Schedule:

• Flexitime

Work Location: Hybrid remote in Glenrothes

Application deadline: 12/02/2023