Customer Services Coordinator

Job Introduction

Are you a Customer Service Coordinator looking for your next permanent role? Then read on as we may just have the role for you………

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for an experienced Customer Service Coordinator to join our friendly team based at our Tarmac Colchester Office. This role is commutable from Colchester, Tiptree, West Mersea, Clacton-on-Sea, Great Bentley, Braintree, Witham, Ipswich, Sudbury, Halstead, Chelmsford and the surrounding areas.

Upon completion of successful training this will be a hybrid working position.

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Role Responsibility

You as a Customer Service Coordinator will work cross-functionally within our Customer Service Team; this will primarily include the day-to-day communications with our customers to provide the ‘face’ of Tarmac.

Your role will include; (not exhaustive):

• Ensure ownership on all your customer enquiries and orders, telephone and email, from initial contact to resolution
• Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times
• Complete data entry and sales processing; you will maintain data entry protocols and carefully record other information throughout your day
• Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues
• Contribute to the continuous improvement of the business you're working for by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to the business
• Input of accurate customer data into the CRM system
• Liaise and communicate regularly with all relevant internal departments including but not limited to, Finance, Depot and Purchasing
• As part of a wider, varied team to work and to deliver in-demand products, and as a result to deliver profit to the business with the support of colleagues, a team leader and manager
• Building relationships with the key stakeholders in the account base – maintaining regular contact to Introduce new products and technologies to our customers
• As the Customer Service Coordinator, you will be developing and demonstrating industry-leading product knowledge which will help you to attain and proactively keep abreast of new trends/products in the market by attending product and vendor training, researching and even self-study

The role of Customer Service Coordinator is a Monday - Friday role with a rostered Saturday AM in rotation (Saturday is worked from home), the role; upon completion of successful training, will be a hybrid working position

The Ideal Candidate

To succeed in the role of a Customer Service Coordinator, the following is what we are looking for in a future colleague:

• Confident in the use of IT systems
• Positive and approachable in your manner
• Able to pick up new systems quickly, with full training provided
• Demonstrate first class customer service
• A high attention to detail with a positive ‘can-do’ attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure
• Enjoy an extremely fast paced; team-based environment

Why Tarmac

In addition to the role of Customer Service Coordinator we offer an extensive range of career development opportunities and industry-leading rewards, incentives, and benefits:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & Carers, Ability, Wellbeing, Female Voice, and Menopause
• Training and development opportunities

Tarmac is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

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