Customer Support Advisor

Customer Support Advisor (A-lll) - PERMANENT PART TIME (21 Hours)

Plenty of opportunity to be ambitious, innovative and drive change through optimising end-to-end customer satisfaction. It is within reach with this part-time job as Customer Support Advisor in Milton Keynes. We are Operations within Athlon UK. Getting you there.

Your road to success

Left or right, always following the direction that puts the customer at the heart of everything you do. Driving ownership and responsibility for providing an outstanding customer experience through the best and toughest of times. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. You can do this as a Customer Support Advisor with full focus on:

• Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs.
• Responding and managing through to conclusion all customer queries within agreed KPI’s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect.
• Continuous focus on identifying areas of improvement. Providing recommended solutions around repeated areas of queries or feedback wherever possible.
• Contributing to project related activities as we look to further develop the business and develop new products and services.
• Supporting other teams and processes as and when required in accordance with our business requirements.

Let’s talk Athlon

Hi there! We're Athlon. The international market leader in modern mobility solutions and part of the Mercedes-Benz Group. With a rich history of more than a hundred years, you can conclude that we have already covered the necessary kilometers. Do we take that lead for granted? Absolutely not, it makes us more ambitious to provide even better personal service to our customers. Together with around 1,700 colleagues, we are shaping sustainable mobility. We're proud of that. From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy.

Leave it to us

Excellent service for Athlon customers? Then you have arrived at the right place within the Customer Support function. Here you will strengthen our small, but tight-knit team in the UK. The focus here is continuously satisfying all types of customers. Big or small, it doesn’t matter. What about the working atmosphere? It’s best described as committed and customer-centric. With a culture of doing businessthat focuses on creating the best experience for the customer, and by doing so building brand loyalty. With the intention of ensuring that, the customer is at the center of our business philosophy, operations and ideas.

Motivation has four wheels

Become the best version of yourself. Very normal at Athlon, because all our colleagues run on a healthy dose of ambition. What do you take with you as Customer Support Advisor for at least 21 hours per week? Above all, your commercial and entrepreneurial spirit, being an authentic and value-driven team member who can inspire and encourage others within a team environment and who demonstrates the desire to contribute to a collective result. You also have the drive to give each customer personal attention, knowing the importance of building a strong relationship will deliver the best outcome. In addition, you have:

• Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information.
• An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines.
• Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally.

• A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.

Always on the move Athlon is always on the move, just like you. To grow in our rapidly changing world, we are constantly looking at how you can get the best out of yourself every day. Creating an optimal workplace that suits you and this time is an important part of this.

In addition to building, an (international) career, as a Customer Support Advisor, based on 21 hours per week, you can count on a:

• A competitive salary and bonus structure
• Company Car Scheme (NELS) after successful probation period
• Market leading professional and personal development opportunities
• 25-days annual leave increasing with service
• ‘Bring in a Friend’ Referral Scheme worth £1k
• Hybrid Working Policy
• Workplace pension scheme
• Recognition Awards
• Flexible ‘benefits bank’ allowance to spend on a range of benefits including gym membership, dental insurance, cycle to work and many more
• Private Medical Insurance and/or Virtual GP
• Nudge – a free financial wellbeing platform
• Employee Assistance Programme
• Length of Service Loyalty Awards
• Social Events
• Short walk to local amenities
• On-site cafeteriaand parking facilities

Internal candidates The terms of your Contract of Employment apply to this vacancy. More information can be requested via your HR Business Partner.

Route to your new job

So, Customer Support Advisor get behind the wheel yourself. Go for plenty of opportunity to be to be ambitious, innovative and drive change through optimising end-to-end customer satisfaction. How? Apply before 30 June 2023. After this date, this vacancy is closed.

Your application procedure looks like this:

Please be assured that we are here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them.

Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.

Do you have any further questions about the vacancy or application procedure? Our HR Business Partner is more than happy to help you via hruk@athlon.com. We are getting you there.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Success Factors – you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. We limit the storage of your data to the necessary period. Contact us as athlonuk-hr@mercedes-benz.com for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group at the following address: Mercedes-Benz AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com.