Customer Support Analyst

Do you have good analytical skills and an eye for detail?

If so, you may be a great fit for an Analyst role we are recruiting for in our Customer Support team in Leeds.

About the role

As a Customer Support Analyst you'll act as an interface between our Customer Support channels and Head Office functions in the delivery and co-ordination of agreed systems, processes, initiatives, risk and administration functions. You'll create comprehensive reports and undertake analysis of MI, making recommendations to the Customer Support Function and co-ordinate a full programme of User Acceptance Testing.

What will you bring to the role?

We're looking for someone who can demonstrate:

• Previous analytical experience
• Strong attention to detail
• Good planning & organisational skills in order to meet deadlines
• Experience using Microsoft Office with medium to advanced skill level in Excel, including previous experience of analysing and manipulating data for reports and knowledge of Macros and high level formulas
• Ability to communicate proposals and recommendations at all levels, verbally or in writing

The following would also be desirable (but not essential)

• Previous UAT experience or creation of test plans
• Knowledge/experience of SQL
• Previous experience in Financial Services

What do we offer you?

We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our brand new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station.

We offer a competitive rewards package including:

• A generous colleague bonus up to 12%
• Matched pension contributions up to 8%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days per annum
• Colleague Mortgage Scheme – capped at 5% until 28 February 2025 with no fees
• Development opportunities
• 2 volunteering days per year

Our friendly, supportive culture will help you be the best you can be — now and in the future.

Why choose Leeds Building Society?

Our business is centred around community, people and society. We are a truly Purpose-led organisation and were embarking on an exciting period of transformation which is guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.

Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.

#LI-Hybrid