Customer Support Assistant

Customer Support Assistant - Nisa
£21,255 - £23,000 plus benefits (Work Level 6C)
Monday to Friday with some weekend working on a rota basis
Both full and part-time roles available
Scunthorpe – hybrid working

We’re looking for a Customer Support Assistant to join us and provide key support to our Nisa retailers, building positive relationships and taking their queries through to resolution.

In your first few weeks in this role, you’ll cover the following tasks:

• Make sure that all incoming calls and emails are handled to a high standard and within the agreed timeframes and service levels
• Log information from calls into the in-house system
• Carry out investigations on queries until the issue is resolved
• Collaborate with a variety of colleagues and teams across the business.

This role will suit someone with excellent customer service skills and confidence with using IT systems, including Microsoft Excel, Word and email. You’ll also need:

• The ability to accurately carry out admin and data input
• Great communication skills
• An adaptable, self-sufficient, and flexible approach.

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services), the Wagestream app – giving you access to a percentage of your pay as you earn it, and the YuLife app – rewarding you for exercising with discounts and vouchers for your favorite brands. You’ll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 31 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing