Customer Support Officer

Customer Support Officer

Salary: £29,423 – £33,625

Business Area: Project Management Office

Location: Exeter/Plymouth

Contract Type: Full Time/Permanent

Working Pattern: 37 hours per week, Monday – Friday

Who are we?

WWU is a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we’re looking for:

We are looking for a Customer Support Officer to join our team in either Exeter or Plymouth.

You will be responsible for communicating face to face with our customers before, during and after planned essential gas pipe upgrade work affecting their homes. You will work collaboratively with operational teams on site to ensure the work is completed as efficiently as possible with minimum disruption to our customers.

You’ll also identify priority customers who require extra assistance during our work and put arrangements in place to minimise the inconvenience to them and deal with customer issues as and when they arise.

We’ll trust you to:

• Attend regular planning meetings with the Operations Controller and Programme Controller
• Promote the priority service register sign ups with eligible customers
• Record and feedback accurate and relevant information to key stakeholders involved in delivering the customer experience
• Support formulation and delivery of communication strategy on high profile projects (e.g. attend customer drop in centres, planning meetings etc.)
• Build strong rapport with operational colleagues to deliver the customer journey effectively

You’ll need to have:

• The ability to thrive in a dynamic target driven environment
• Experience in a customer service role and confidence in dealing with customers
• Excellent negotiating, communication and organisational skills
• A high standard of keyboard skills and a working knowledge of standard Microsoft applications
• Full driving license (essential as regular travel is required with occasional overnight stays)

A good knowledge of the Gas Industry is also desirable.

We would also love to hear about anything else you feel you could add or bring to the role!

You can read a full job description here.

What’s in it for you?

• A starting salary of £29,423 rising to £33,625
• 25 days annual leave plus bank holidays
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance and health cash-plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Annual salary review and discretionary bonus
• Company Sick Pay
• In-house Occupational Health Team
• Employee Assistance Programme
• Comprehensive training

The way we do things

Wales & West Utilities is a values-based business.

Interested?

If you think you’d make a good addition to the team, we would love to hear from you!

To apply, click the link below.

If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07970 489 413.

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.