Id Job: 316a324
As a Customer Technical Support Advisor, who will be logical and methodical in your approach to our customer queries, as well as being decisive in your decision-making.
The Operations Technical Support department is responsible for replicating live technical issues with customer accounts, providing support via Live Chat, email and telephone.
Changes are made to the content and functionality of our website and as an advisor you will play an integral part in testing these changes. You will be responsible for investigating if an issue is isolated or widespread and subsequently raising your findings via the correct channels.
Full training will be provided for successful applicants. This position is offered on a full time basis requiring a flexible approach, working any five days from seven including evenings and weekends.
We offer a competitive salary, career progression, generous bonus scheme and a wide range of other benefits.
This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days a week from home.
Successful applicants will need to provide proof of eligibility to work in the UK.
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.
Many of our teams operate 24 hours a day, so it is a hub of activity at all times.
