Data Administrator - Ebill

With Customers: Understanding, With The Team: Cooperative, Perfect For Us.

You are the linchpin of our work in customer service. As part of a motivated team, you increase our customers’ satisfaction on a daily basis with your understanding and smart ideas.

A dynamic, growing market, a supportive top employer, and a diverse range of fulfilling roles await at ista, working at ista is all about rethinking the use of energy and resources. For today. For tomorrow and the day after tomorrow. We provide smart solutions for a sustainable future, make complex data more transparent and have the courage to flip the switch to change. In our company with its family-like corporate culture and strong values, our 5,800 colleagues in 22 countries make switching to smart devices and digital services easy. As one of the market leaders, we offer the benefits and reliability of a large corporation combined with the open-minded atmosphere of a modern tech company.

At ista, your ideas can make a real difference. Apply now and join us at our UK head office in Duxford, Cambridge as:

Data Administrator - Ebill

Position Description:

The Data Administrator will be responsible for the processing of consolidated invoicing, consumption, and metering data into our bespoke database. They will analyse account statements, liaise with utility suppliers and clients to resolve complex debt issues.

The role suits an experienced data administrator or an admin assistant looking to take the next step up in their career. The successful candidate will be driven with a keen eye for detail. They will be a confident communicator with the ability to manage queries through to resolution, ensuring that deadlines are met. Comfortable using Microsoft Excel, the Data Administrator is adept in the analysis of large data sets.

This position presents a fantastic opportunity for the right candidate to join our commercial operations team and play an important part in our continued commercial success.

Your Responsibilities:

• Managing the monthly influx of invoices, downloading the utility invoice data, validating and then uploading the consumption data into the company database
• Maintaining the Client assigned Inboxes and coordinating correspondences with Utility suppliers when required to ensure data completeness and integrity within customer account history
• Supporting the management of the Ebill calendar; ensuring invoices are updated with expected billing timelines
• Meeting challenging yet realistic KPI and SLA surrounding the processing of invoices
• Identifying and documenting opportunities to improve processes and co-ordinating with internal stakeholders to drive such improvements
• Providing administrative support to other departments as required

Your skills and background:

• Advanced excel skills
• Knowledge of programs such as Phython / SQL / VBA would be advantageous
• Experience in working to targets and delivering work within SLA
• Confident entering information into a database to a high degree of accuracy
• A proven track record of resolving queries and issues, both internally and externally
• Demonstrable strategic reasoning skills with the ability to think creatively to develop non-traditional solutions to business challenges
• Knowledge of the commercial and industrial sector and the provision of energy services into those markets would be advantageous
• Excellent inter-personal and verbal communication skills, with a high degree of literacy and numeracy
• Takes pride in their attention to detail and can function under pressure when required
• A confident and effective communicator with the ability to prioritise different tasks
• Enjoys working with numbers and familiar with repeated data entry tasks
• Resilience with an ability to overcome objections and disappointment
• Willingness to pitch in and support other business areas as needed

Our offer:

We are currently over 65 people strong in the UK, based in a historic location to the south of Cambridge in modern, open-plan offices with the benefit of an on-site café.

In addition to the above we offer excellent starting benefits including:

• 22 days holiday per annum (Jan-Dec) rising by 1 day per full year employed until 25 days holiday have been awarded
• Employee Benefits Platform inc: Discount Retail Outlet Scheme, Discounted Gym Membership, Cycle to work scheme and Salary Sacrifice EV Leasing
• Employee Assistance Program
• Eligibility to participate in the company bonus scheme
• A hybrid working arrangement enabling flexible working between our offices in Cambridge and home – 3 days per week in the office
• Inclusion within ista’s auto-enrolment pension, critical illness, and group life schemes
• Intercompany annual soccer tournament with minimal employee contribution required (held in Europe)
• Free tea & coffee

ista can also offer ambitious applicants a great team environment and the support and opportunities that you would expect from a top employer.

ista as an employer:

We are an equal opportunities employer.

We are committed to equality of opportunity, providing a service, and following practices free from unfair and unlawful discrimination. We aim to ensure that no applicant or member of staff receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be relevant to performance. We also seek also to ensure that no person is victimised or subjected to any form of bullying or harassment.

We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances.

Our Team:

In the UK we have over 65 staff in a business that has significant growth plans. We are supported from the significant international capability of ista and the wider support of our parent company, CK Infrastructure Holdings – one of the world’s largest investment companies.

Part of the CK Hutchison group, ista is one of the world’s leading companies providing energy services, our UK commercial operation focuses on delivering commercial energy services including procurement, bill validation, building management software, metering, and compliance consultancy

'We', that is the over 5,800 ista employees in 22 countries are all united by the desire to become THE partner for digitisation and smart solutions for building owners and their residents. We want to go down this path to the future together with the worldwide 450,000 owners and 13 million residents, in whose buildings and apartments our products and services are used today.

We add sustainable value to buildings for their residents and owners (both commercial and residential). To achieve this, we manage data and processes that make the building climate-friendly, safe, and comfortable.

Our global focus leverages the strengths of ista’s regional roots and creates a single, unified force in solving the unique challenges of energy and property management. Our flexible, consultative approach and deep industry knowledge make ista an integral part of our clients’ businesses.

Salary:

Salary band 2 £20,000 - £24,960 p/a DOE

We look forward to receiving your application; please include your earliest possible start date, salary expectations alongside confirming your right to work in the UK status.

Job Types: Full-time, Permanent

Salary: £20,000.00-£24,960.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Duxford, CB22 4QH: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please confirm under what status you are authorised to work in the UK (British Citizen, Visa (if so what type and current end date) etc.

Experience:

• Intermediate - Advanced Excel: 3 years (required)
• Working with Data Sets: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Duxford, CB22 4QH

Reference ID: DataAdminEbill
Expected start date: 03/04/2023