Id Job: 316a324
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Come and join the DBS community today!
Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities – detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.
This post does not offer any assistance with relocation allowances.
This is a joint bulk recruitment campaign for Administrative Officer positions within Defence Business Services (DBS) Financial, Procurement & Civilian People Services (FPCP) Operational Teams, and DBS Armed Forces & Veterans Services (AF&V) Operational and Welfare Teams. We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce with a diverse group of backgrounds.
DBS currently have various exciting opportunities within our organisation. Our teams are highly committed to employee engagement and customer service. We will fully up-skill you in the service you are on-boarded into with opportunities to develop yourself professionally.
FPCP administration officer roles vary, they include but are not limited to Recruitment and On-boarding, Pay, Performance & Recognition, Finance Invoices and Revenues, Business Change, Working Patterns and Leave or Exit Services. This position offers hybrid working; a combination of office:home working.
AF&V in Blackpool administers the Compensation Schemes for Serving Personnel and Veterans, provides Welfare and support to Veterans, their dependants, bereaved families and beneficiaries of the pensions and compensation Schemes and assists with transition from service to civilian life. An ongoing multi-million-pound Transformation Programme will transform the way Veterans Services are delivered and how customers will access our services.
AF&V roles will vary and include working within one of our operational or welfare and transition teams in the following areas: Operational Delivery, Client-Facing Welfare Services & Transition Services, Complaint Resolution, Assurance, Policy. This role is office based however, DBS are working hard to improve our access to, and use of, digital technology, empowering our people to work remotely.
To enable the delivery of these services we use a flexible resourcing model to respond to changes in demand to ensure continuity of business-critical services to MOD.
We have full-time, part-time, job-share and flexible working positions available. We will work with you and be as accommodating as possible when agreeing your working hours however the final decision will be based on business needs.
As an administrative officer, you will be expected to:
We'll assess you against these behaviours during the selection process:
We only ask for evidence of these behaviours on your application form:
Benefits
This position is advertised at 37 hours per week.
Things you need to know
For AO specific details please see page 1-2 of the Success Profile: Civil Service Behaviours (green) following the above link.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign.
Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the lead behaviour- working together. In this instance the remaining elements will be tested at interview.
At application stage you will be assessed against the following:
Behaviours-
Working together
Please provide 250 word statement on the following-
Tell me a time when you worked well as part of a team
Experience:
Please provide a 250 word personal statement based on-
Completing your application
Behaviour examples requires more than just information about what you did, it requires you to explain. There are many different approaches you could take to writing behaviours, such as the STAR, or the CAR method. As to which one you chose to use, it’s all down to your personal style of writing. Within the Civil Service, the most common approach is: The STAR method
Using the STAR method, allows you to set the scene, show what and how you did and the overall outcome. The job holder (and later the interviewer) will use this method to gather all the relevant information about a specific capability that the job requires.
Situation - Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand.
Task - The job holder will want to understand what you tried to achieve from the situation you found yourself in.
Actions - What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use “I” rather than “we” to explain your actions that lead to the result. Be careful not to take credit of something that you did not do.
Results - Don’t be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable.
Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths.
Remember- if you are a school leaver or out of employment, and feel that you don’t have the experience to apply for this role then do this-
For more information on applying for Civil Service jobs and completing your application please visit-
The STAR method , National Careers Service
Success Profiles - GOV.UK (www.gov.uk)
Working for the Civil Service - Civil Service - GOV.UK (www.gov.uk)
If you would like to find out more about this role and an overview of the application process, please join us at our Candidate Information Session on Wednesday 22nd February 2023 12:30 - 13:30. To reserve your place, please follow the link below:
https://www.eventbrite.com/e/candidate-information-session-ao-recruitment-campaign-ms-teams-tickets-541288688037
At interview you will be assessed against the following behaviours:
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.
Disability Confident Scheme
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order:
If candidates scores are still exact, the merit order will then be determined on the application score in the order below:
Sift/Interviews will take place in February and March 2023.
Interviews are currently taking place via MS Teams. A minimum of 2 working days' notice will be provided for interviews.
To assist with your application please find attached below:
1. DBS Candidate Information Guide
This job is broadly open to the following groups:
Apply and further information
Job contact :
Recruitment team :
