Desktop Support IT Analyst - Delivery & Operations

We have a fantastic opportunity for a Desktop Support IT Analyst to join our MOD Whitehall account in London. This is a permanent opportunity to join one of Amey’s most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department.

The purpose of the Desktop Support IT Analyst is to work as part of a dedicated team, to system administration and 1st and 2nd line support for a complex physical network and Microsoft Windows environment.

The standard hours of work are 37.5 hours based on Monday – Friday.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

***Whilst a current security clearance isn’t a pre-requisite, you will be required to obtain and then retain DV clearance***

You will be responsible for:

• Being first point of contact for internal customers seeking technical assistance over the phone, email and IT support portal
• Handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software
• Administration and troubleshooting of CAFM system
• Participating and assisting in driving knowledge management
• Administration of Exchange email system
• Basic Administration of Microsoft SharePoint

We want to hear from you if you have:

• Experience in a similar role
• Windows 10 Administration & Support experience
• Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
• Basic networking troubleshooting knowledge, LAN, and WAN technologies
• Basic understanding of IT security best practices
• Ability and willingness to learn new applications and technologies.
• Working knowledge of Microsoft Office suite
• Entry Level understanding of PRTG and its uses

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.

• Our 11,000 people are behind the critical services the country relies on every day.

• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.

• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.

Apply today – We are excited to hear from you!

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