Digital Communications Manager

As the UK’s regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household in the UK can rely on a safe and environmentally sustainable energy supply.

To help us achieve this, we administer environmental and social programmes for government, which focus on renewable heat, renewable electricity, energy efficiency and fuel poverty.

What we are looking for

We are looking for a highly motivated individual to join our environmental and social programmes as a Digital Communications Manager

• help tell the story of how Ofgem works to protect energy consumers and deliver environment schemes and social programmes on behalf of government
• take a user first approach to content development and customer journeys
• convey complex information, writing simply and clearly, with the user in mind
• publish content on our digital channels to agreed deadlines, using content design principles.
• provide specialist digital communications support to colleagues in Delivery and Schemes.

What you will be doing

• reviewing, writing, editing and publishing digital content
• supporting communications campaigns
• collaborating with colleagues to ensure content development meets editorial standards and aligns with business objectives and user needs
• supporting content transformation on ofgem.gov.uk
• developing your content design skills

What we need from you

• excellent copywriting and proofreading skills
• experience coordinating varied and complex content requirements
• experience using content management systems
• analytical skills that can identify trends and create actionable insight
• demonstrable attention to detail

• familiarity with content design principles and accessibility standards.
• the ability to thrive in fast-paced environments.

Ideally, you will have experience working in government communications, with a good understanding of social media and integrated communications campaigns.

Ofgem offers flexible working practices, enabling you to manage your work/life balance. We pride ourselves on a great culture, with an approachable and friendly senior leadership team who are there to support you in your role.

If you have a clear enthusiasm for meeting the diverse needs of our users, and want to make a positive difference for consumers, we’d love to hear from you.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system – a goal that everyone wants to achieve.

As Digital Communications Manager you will get the chance to develop high quality content that helps to achieve our aims. The successful candidate will work with the Digital Communications team and colleagues in Delivery and Schemes and across the organisation to transform and iterate our website content using content design principles, advocating for user-focused approach to content development. You will also support colleagues with specific campaigns and other content for scheme users and stakeholders such as guidance documents and newsletters.

As Digital Communications Manager you will be:

• a skilled content editor with excellent attention to detail. You will know how to write simply and clearly, with the user in mind.
• a content designer, working on high profile online content, making sure it supports other channels including social media.

• responsible for the timely delivery and quality of content in support of campaigns and business objectives.
• working collaboratively with communications colleagues to deliver communications campaigns, ensuring digital channels are used to full potential.
• providing specialist digital communications support to colleagues in Delivery and Schemes, from planning to delivery.
• passionate about using evidence, data and research to make content decisions.

You will need to deliver your expertise with genuine enthusiasm and an attention to detail that enables colleagues to better understand the diverse needs of our users and improve user experience on our website. Operate a Flexible Resourcing model. Longer term, you may have the opportunity to work flexibly across Ofgem supporting on a range of projects or may have a longer deployment within a team where you have in-demand specialist skills, knowledge, and expertise.

• Ability to interpret complex content and convert into clear understandable messaging which helps users achieve their goals and supports wider communications. (LEAD)
• Experience of using social media, email and other communication channels, integrating content as part of wider campaigns (LEAD)
• Experience of delivering content that adheres to a content strategy in support of organisation business goals and user needs, using a content management system.
• Exceptional attention to detail and the ability to work calmly even when faced with fast-paced, high-pressure situations.
• Strong analytical skills, converting data to insight with the ability to report in various formats.
• Ability to challenge constructively, using data to support your position, whilst being able to compromise where appropriate to create effective content which meets the interests of both internal and external stakeholders.
• Understanding of Agile methodology.
• Experience of working in government communications, or on GOV.UK, adhering to Government Digital Service (GDS) design principles.

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

We'll assess you against these technical skills during the selection process:

• Please refer to the Candidate Pack attached for full details.

Job contact :

Name :
Cheryl Stobo
Email :
recruitment@ofgem.gov.uk

Recruitment team

Email :
recruitment@ofgem.gov.uk