DSAR Customer Administration Colleague

Job Title: DSAR Administration Colleague

Location: Solihull / Hybrid role

Hours: Permanent-Full Time

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A bit about us:

At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values of we're positive, we’re brave and we own it.

The Role:

To complete all administration tasks relating to Rights Requests and Consumer Credit Act’s to a high standard, ensuring we provide outstanding service excellence to our external & internal partners. All administration tasks must be completed in line with regulatory, quality and productivity targets.

This means taking full ownership of every aspect of the customer’s request, being courteous, professional and diligent, whilst adhering to Operational policies and Conduct Risk Guidelines at all times. Specific awareness and focus on Risk and Regulation including UK GDPR, ICO Requirements and Conduct Risk Framework.

Key Responsibilities:

• Promptly and accurately, record receipt of and complete all requests and communications with the Data Subject, escalating any risks to management.
• Prioritise own workload to ensure all requests are processed in accordance with the UK General Data Protection Regulations (UK GDPR) and within the 1 month timescale, also meeting productivity and quality targets set.
• Where timescales are unable to be achieved, ensure that any extension of this is communicated to the data subject prior to the 1 month due date, giving the reason for the delay and anticipated timescale.
• Ensure that the verification of identification is undertaken prior to disclosing any information.
• Redact necessary information and keep an internal record of redactions made (and the reasons why) prior to disclosure in accordance with current legislation, including the Redaction of any third party information where it is not possible to obtain consent of the third party.
• Amend & update account information & relevant databases where required.
• Highlight areas of improvement.
• Communicate confidently & assertively with stakeholders.
• Take every reasonable opportunity to maintain and improve your professional knowledge and competence, ensuring all mandatory training is completed within the required timescales.
• Highlight areas of improvement and support business projects as required.
• Provide reporting/analysis as required.
• Show flexibility in your duties when required.

Could this be you?

BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.

What’s in it for you?

As well as working for a Top Employer UK 2023 and being part of a team that changes customer’s lives, there are some excellent benefits too including - a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 25 days holiday each year to enjoy. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. There are also monthly awards with plenty of opportunities to win vouchers and prizes. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: BNP Paribas Personal Finance UK - YouTube or click here to learn more about careers at BNP Paribas Personal Finance: Careers (bnpparibas-pf.co.uk).

Equal Opportunities Disclaimer

BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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