Duty Manager - Dwyfor

Personal attributes

Essential

Enthusiastic.

The ability to motivate others to live a healthy life.

The ability to motivate staff to undertake their duties to the highest possible standard.

The ability to manage people effectively.

The ability to make decisions independently.

A mindset to be able to 'see their work', instead of waiting for instructions.

Customer care of a high standard.

Honesty.

Willing to learn and keep an open mind.

The ability to work effectively within a team.

The ability to work independently under limited supervision.

Desirable

Creativity - able to think of alternative solutions to challenges in the workplace.

Qualifications and relevant training

Essential

Good General Standard of Education e.g. 5 GCSEs or equivalent qualification in terms of literacy and numeracy.

ILM 3 qualification in Leadership and Team Skills or equivalent*

National Pool Lifeguard Qualification (IQL/NPLQ) *

National 'Pool Plant Operator' Certificate *

• If no applicants to the post hold these qualifications they will be expected to complete them as part of their trial period.

Desirable

BTEC (or equivalent) in Sport Science/Leisure/Health and Social Care.

A degree in a relevant subject.

Level 2 Gym Trainer, with specialist modules, e.g. Spin, Circuit Training, Kettlebells*

Level 2 Swimming Instructor Qualification*

Level 2 Diving Instructor Qualification (Bangor only).

IOSH / Manual Handling.

• If no applicants to the post hold these qualifications they will be expected to complete them as part of their trial period.

Relevant experience

Essential

Previous experience of leading or managing people.

Experience of providing customer care of a high standard.

Experience of maintaining Health and Safety standards in the workplace.

Desirable

Previous experience of working in the field of Leisure.

Experience of site management.

Experience of promoting customer services.

Skills and specialist knowledge

Essential

Awareness of General Health and Safety arrangements.

Good communication skills, both orally and written.

Current computer skills - Microsoft Word, Excel and Outlook, Teams.

The ability to prepare reports as requested.

Good organisational skills.

Ability to manage staff effectively.

Broad knowledge of health and fitness in order to be able to communicate this to customers.

Exceptional customer skills.

Good selling skills.

Good negotiation skills.

Strong swimmer and a good level of fitness - able to complete the pool lifesaving test.

Desirable

Understanding of current leisure facility Health and Safety arrangements.

Understanding of a range of effective people management / leadership techniques.

Understanding of trends in the leisure / sports / fitness sector.

Information about the local community - demographic / local resources / structures in terms of sports and leisure etc.

Language requirements

Essential

Listening and Speaking - Intermediate Level

Able to maintain a fluent conversation on a number of various everyday subjects, and discuss cases involving the field of work.Able to follow a discussion in Welsh, in Clear Welsh, on familiar matters relating to the post. Able to contribute to the conversation and answer questions.

Reading and Understanding - Intermediate Level

Understand everyday correspondence on familiar issues at work.Understand longer reports in Clear Welsh and be able to pick up the main points. (help may be required with the vocabulary).

Writing - Intermediate Level

Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).

Purpose of the post

• Ensure that the people of Gwynedd are at the heart of everything we do.
• Promote and support a healthy way of living for those that use the Byw’n Iach Leisure Centre’s and the broader community.
• Ensure that those who visit the Centre can use it safely, offering customer care of high standard.
• Responsible for running the Centre from day to day.

Responsibility for functions

• The Duty Manager will be responsible for handling money, recording the money taken, and banking the money and takings safely.
• Assist in reaching targets in relation to income, expenditure and use.
• Ensure that an effective and efficient staffing level is maintained at all times. The Duty Manager will contribute towards the recruitment process within the Centre, and ensure that the staff will be trained through an induction, training and continual development.
• Ensure that the facilities and equipment are prepared and maintained to a high standard by preparing planned schedules on cleaning, maintenance, testing and repairing, giving priority to health and safety rules.
• Undertake the role of Duty Manager, being responsible for ensuring that the staff and the public use the facilities and equipment safely, and being responsible for the security of facilities, equipment, stock and money whilst taking care of keys, including being called out in an emergency.

Main duties

• Assist the Area Manager in providing an innovative and creative programme of activities. The post holder will also be responsible for communicating with the Marketing Officer in order to ensure the best possible publicity for the programme.
• Undertake the duties of managing staff members, and inspire them to meet their full potential.
• Be a role model for the Centre's staff and encourage them to solve their own problems in the workplace.
• Prepare reports for the Area Manager.
• Hold staff evaluation sessions in accordance with the Council's policies.
• The Duty Manager will be involved with arranging the Centre Management teams as needed.
• Ensure that new staff follow the department's induction procedure.
• Ensure that all of the procedures and administrative records are upheld at all times, including the details of the reception, staff and customers, income and expenditure, stock lists, salaries, annual leave, etc.
• Ensure that machines and equipment are working correctly, and inform of any faults.
• Ensure that all of the staff receive training/information regarding their duties in terms of everything regarding health and safety. This will include ensuring that all the emergency action plans and the usual action procedures are adhered to, as well ensuring that the facilities are operated in accordance with all of the appropriate health and safety legislations.
• Ensure that the induction procedure in the gym is of high standard and motivate customers to return to the Centre regularly.
• Promote the Centre's fitness packages to the customers as well as converting initial conversations with customers into sales.
• Engage with the customers in order to identify their objections and their wishes as well as following a healthy lifestyle.
• Work with the marketing officer to promote the centre, encouraging staff to share ideas and take part in marketing activities.
• Engage with the customers and prospective customers in order to identify which marketing techniques are most effective to use.
• Undertake the responsibilities of the reception as required
• Willing to achieve qualifications to then take fitness or sport classes
• Ensure a high standard of customer care, promoting the relationship between the Centre and the customer on every occasion.
• Ensure that the Centre's cleanliness is of high standard, in accordance with the Centre's guidelines.
• Ensure that the public are supervised safely in a polite and courteous way.
• Ensure the prosperity of the Centre by offering feedback and new ideas on how to improve the service.
• Engage with the customers that are on special programmes within the Centre, e.g NERS, in order to ensure that the continuity path after completing the programme is a smooth one for the customer.
• Promote the Welsh language within the Centre by using the language as the first language in the workplace.
• Take responsibility for continuous personal development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Company’s Health and Safety Policy.
• Work within the Company’s policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council’s information management standards and guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Display’ Byw’n Iach’ values in the workplace at all times
• Responsibility for self-development.
• Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council’s Health and Safety Policy.
• Operate within the Council’s policies in relation to equal opportunities and equality.
• Responsible for managing information in accordance with the Council’s information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
• Commitment to reducing the Council’s carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council’s Carbon Footprint.
• Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
• Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.

Special circumstances

• Take part in the Centre's Training Scheme when needed and be responsible for updating qualifications in order to ensure that they are concurrent.
• The post-holder should be flexible about work pattern/shifts.
• There will be a need to work shifts including work in the evening and on weekends.
• The directorate operates a continuous training and personal skills development programme. An Appraisal Plan will be implemented in order to contribute towards this provision. The post-holder will be expected to participate in the programme.