Duty Security Officer

Play a key role in the Security team to support the luxury experience our guests from around the world enjoy at one of the world’s best hotels.

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and re-imagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

We need Duty Security Officers to keep our guests, colleagues and hotel safe.

It’s the perfect place to broaden your understanding of what it means to be a Duty Security Officer, because we have so many businesses within our business – restaurants, rooms, spas and bars.

It’s the perfect place to gather a few more passport stamps, too. Many Duty Security Officers in our team have also spent time in one of our thirty-two other locations, from Miami to Macau to Munich. And everyone’s given opportunities to progress. In short, if you’re interested in moving around – or moving up – Mandarin Oriental could be the right choice for you.

The Duty Security Officer will be responsible for the following duties:

• To maintain all Mandarin Oriental Hyde Park standards to the highest level, delivering a prompt and courteous service at all times.
• To assist the FLHSS Manager in all aspects of the Security Department and in the absence of the FLHSS Manager undertake responsibilities as directed.
• Be proficient in obtaining witness statements, writing incident reports.
• Record all relevant incidents in the door Occurrence Book.
• Comply with the Code of Practice for Security Staff.
• To be trained in First Aid emergency techniques and fire safety.
• Investigate, administrate and report all accidents with an emphasis on incidents as legislated by RIDDOR.
• Conduct bag and locker searches only in accordance with company guidelines.

We offer our Duty Security Officers world class benefits such as (but not limited to):

• Complimentary & discounted stays at our beautiful Hotels
• Access to discounts and deals with over 200 popular high street retailers, including discounted gym memberships and travel deals
• Westfield Health cash plan, with children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• 50% F&B & Spa discount
• Friends & Family hotel rate and Spa discount
• Season ticket loan & cycle to work scheme
• Generous recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days annual leave
• Life Insurance benefits whilst in service
• Highly discounted podiatry sessions
• Financial wellbeing, financial planning and mortgage advice workshops
• Employee Recognition Programmes
• Employee Assistance Program through Hospitality Action
• Social, wellbeing, charity, and sporting events throughout the year
• 1 paid Charity day per year to dedicate to a charity of your choice
• Fantastic learning and development opportunities for all levels of staff
• Excellent career progression with an iconic, luxury, global hotel brand

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.