EAP telephone counsellor
Id Job: 3172324
Id Job: 3172324
As the charity for everyone in retail, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.
We’re on a journey of transformation, building on what our founders developed 190 years ago and are moving at astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.
£22,680.00 per annum
Part-time, Permanent
28 hours per week
Mon, Wed, Thurs and Fri 9am - 5pm
We are looking for an experienced Employee Assistance/ Helpline BACP, NCS or UKCP Registered Telephone Counsellor to join our growing team.
Your day will be spent working in an EAP setting, supporting individuals who may be at risk, using client-centred skills, to assess and provide appropriate support including onward referral / signposting to other services provided by Retail Trust and / or other specialist agencies or organisations.
You will spend time carrying out telephone assessments of the client’s needs and providing advice and one-off counselling single session support, referring to short term therapy and external agencies where appropriate.
You will be expected to achieve KPIs for activities and performance, ensuring client related details are recorded accurately into our systems, risk issues are appropriately managed and at all times, demonstrating excellent communication with clients and internal team members.
To be successful in this role candidates must have:
Unfortunately at this time, we cannot accept applications from students or those working on placement.
We look after you by providing you with:
If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.