eCommerce General Manager

The Ecommerce Hub General Manager is a new leadership role, responsible for leading and driving the successful operation and growth of Scope’s new Ecommerce Hub. The role will ensure both the ecommerce and warehouse sides of the operation work seamlessly together by leading through the two site managers. With the aim of maximising income and profitability for the charity, whilst ensuring compliance.

Salary: Up to £51,194

Location: Scope’s Ecommerce Hub (Westlink business park, Unit 19-20, Guide Street, Salford, M50 1BX)

Permanent - 35 hours per week

Full job description

• Lead and motivate a large team of diverse colleagues, all based at the Ecommerce Hub, to achieve maximum productivity and engagement. And deliver a consistently great colleague and customer experience.
• Oversee the day-to-day operations in the Hub, assigning weekly performance goals/ KPIs, and ensuring their completion.
• Standardise processes throughout the operation.
• Overall accountability for the security of colleagues, stock, and equipment at the site.
• Ensure best in class health and safety is maintained on site.

About you

• You will have the ability to lead diverse teams. We are looking for someone who can motivate, engage, develop, and improve performance through great leadership skills.
• Strong communication skills and the ability to build relationships and collaborate with teams from across the charity is important too.
• You will be results driven and commercially minded. With a strong understanding of the customer journey.
• Proven experience in an operations/ general management role. As well as experience of simplifying processes and driving efficiencies is essential.
• The ability to work flexibly to align with the operating patterns of the Hub, including some weekend, late night, early morning, and bank holiday working (not on a rota/ shift-basis).
• We are all about equality at Scope. And our values run through all we do. So, an understanding and commitment to equality, diversity and inclusion is essential.
• We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.

Our values - pioneering, courageous, connected, open, fair

Disabled candidates

We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Equality, diversity and inclusion

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

If you require adjustments through your journey with us, please email recruitment@scope.org.uk

Find out more about asking for adjustments at interview.

Scope benefits

We encourage everyone to bring their whole selves to work and embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including 35 days annual leave, company pension, excellent training and career development, strong colleague networks across disability, race and LGBTQ+, wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who we are at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!

Please note that successful candidates will be subject to a DBS check.

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