Emergency Response Officer

Who are we?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and our state-of-the art 184 bed hospital in 2022. With over 100 years of history, our “Patients First” philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to deliver world-class clinical care.

What are we looking for?

Reporting to the Protective Services Supervisor, the Protective Services Emergency Response Officer forms part of the Emergency Response Team (ERT) and assists the Protective Services Department in leading Cleveland Clinic London's (CCL) Regional Security Operations, London Security Operations Center (LSOC), combined with emergency & disaster management functions to reduce risks to people, property and activities in the organization.

The Protective Services Emergency Response Officer will be CCL’s primary first responder to all code calls and emergency situations requiring a rapid response and further investigation, this applies both inside and outside of normal office hours. The ERT officers act as a resource for the LSOC team members working on shifts, always available and deployable.

What will your duties include?

• Provide emergency first responder support and security oversight to the Security Supervisor for all Protective Service Operations
• Respond to all incoming and outgoing communications from the LSOC
• Respond to all security phone calls, emergency calls and alarms in line with the CCL Emergency Operations Plan and Business Continuity Plan, and specific code call procedures
• Responsible for security & emergency management operations; duties will include working with the CCL management and protective services to ensure the delivery of security operations, training, security awareness, loss prevention, and investigation
• Responsible for the efficient and effective emergency response capabilities, as directed by the London Security Operations Center (LSOC)
• Support the department in its strategic plan, monitor and evaluate programmatic and operational effectiveness
• Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
• To be committed to the continual improvement of health, safety and security at Cleveland Clinic London

Working Hours?

Shift work will be required:

• Operate 24/7/365
• 12 Hour rotating shifts
• Pattern: 2 Days – 2 Nights – 4 Days off
• Overtime available as Protective Services is self-covering

What we need from you?

• Up to date Security experience within a corporate or healthcare background (Highly Desirable)
• Security NVQ’s (Required)
• Military or Police training (Desired)
• Valid SIA Door Supervisor (Desired)
• Corporate security experience (Desired)

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

• 210 hours holiday a year
• Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
• Private Medical Insurance and Private Dental Insurance
• Life Assurance
• Discounted gym facilities in our Admin Office Building
• Employee Assistance Programme
• Seasonal Ticket Loans

If you would like to know more, please email recruitment@ccf.org or click apply below.

The closing date is the 22nd February 2023 however due to application numbers we may have to close the role early.

Please see Important Information below:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.