ER Case Manager

We have a fantastic opportunity for an ER Case Manager to join our Transport Infrastructure business, supporting Highways and Rail Contracts. We are creating a Case Management team and are looking for 4 Employee Relations Specialists to join us, each working with a business area of around 1000 employees:

• National Highways – England
• Local Authority Highways – England
• Highways – Scotland & Northern Ireland (based in/between Glasgow/Edinburgh)
• Rail – Nationwide (based in England)

The salary is between £35,000 - £45,000.

Our Transport Infrastructure business supports National Highways, Local Authority Highways, Highways Scotland and Rail Customers. We transform journeys and help communities thrive by making roads safer, railways smoother and our streets and green spaces cleaner.

The Case Manager plays an important role within the team. As an Employee Relations Specialist, you will provide expert knowledge and advice to business leaders, instilling best practice and consistency on conduct, performance, grievances and absence cases and highly complex employment law issues.

The standard hours of work are 37.5 hours per week, Monday – Friday. This role will be home based with occasional travel across England and Scotland.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

You will be responsible for:

• Supporting, liaising and developing effective working relationships with wider stakeholders
• Effective and efficient case management, ensuring cases are managed proactively and fairly, that case notes are accurate and business risk is highlighted and managed appropriately
• Serving as a coach and escalation point for People Managers, seeking guidance from wider team where required
• Providing a commercial, efficient, professional and customer focused Employee Relations service to your stakeholders
• Ensuring all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion
• Coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application

We want to hear from you if you have:

• Strong communication and stakeholder management skills
• Highly competent in Employment Law with the ability to handle complex cases
• The ability to work towards strict deadlines and drive best practice forward

You will be qualified in Level 5 CIPD, ideally Level 7 but not essential, with experience in dealing with a varied caseload.

In addition to this, it would be desirable if you had similar industry knowledge or experience to help you hit the ground running, although this is not essential as we will provide you with the required development you need to bring you up to speed.

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute double your contribution up to 6%
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.

• Our 11,000 people are behind the critical services the country relies on every day.

• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.

• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.

Apply today – We are excited to hear from you!