We are looking for an enthusiastic and passionate individual to help manage our End User Computing (EUC) estate. Working within our Infrastructure team, you will be working with a mixture of on-premises solutions and cloud technologies to ensure that our compute estate remains modern, performant, and secure.
Working in a Hybrid workplace, you will be working on a predominately Windows client and server-based estate supporting the entire firm. Much of the role is focused on End User Computing, however, being part of the Infrastructure team provides a fantastic opportunity to develop technical skills across a broad range of technologies.
Key responsibilities include:
-
Provisioning and maintenance of Operating Systems to staff or service delivery teams.
-
Troubleshooting, supporting, and maintaining the Microsoft Endpoint Configuration Manager (MECM) and Intune Infrastructure.
-
Updating or creating technical documentation.
-
Provide support and training to other members of the IT department regarding EUC.
-
Management of mobile devices via Intune.
-
Administration of Software Asset Management.
-
Collaboration with the wider digital community such as Security, Software Engineering and Service Desk functions.
-
Occasional travel to each of our offices (Glasgow, Edinburgh, Birmingham, London)
Skills and Qualifications:
-
Experience of supporting Windows client Operating Systems.
-
Experience of working in a customer focused environment.
-
Experience of MECM or SCCM (System Center Configuration Manager).
-
Experience of working to incident resolution, manging change, and working to SLAs.
-
Understanding of Active Directory and Group Policy.
-
Automation skills such as PowerShell is desirable.
-
Experience of administering Intune is desirable.
About you:
-
A genuine and relentless passion for technology.
-
Confidence to engage constructively in a multi-disciplined team, thinking expansively and seek new perspective to build strong professional relationships.
-
Focus on technical self-training based on gaining understanding rather than memory of steps.
-
Unrelenting focus on user experience and customer satisfaction.
