Job Overview
Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules.
Main Duties
- Leads a team to ensure the delivery of a high quality, timely, responsive, cost-effective, and pro-active service.
- Sets objectives and goals for the team and what the next steps/ priorities are to meet those goals
- Is responsible for all the QHSE requirements for areas of accountability
- Communicates in an engaging way, ensuring inspiring and motivating messages are conveyed to colleague
- Uses initiative to identity talented colleagues and to support their developed/support career aspirations and building a pipeline of successors.
- Creating a positive environment that contributes to making Mitie a great place to work
- Coaches and develops to be the best they can be at work enabling them to achieve their full potential.
- Brings to life the Mitie values daily ensuring they and their teams demonstrate the exceptional everyday.
What we are looking for
- Has a strong standard of both literacy and numeracy skills
- Competent in the use of PCs and telephone technology
- Previous experience in Supervisory role
- Has developed excellent written, verbal communication and negotiation sills
- Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
- Understands the organisations goals and objectives and can bring these to life in theirs/their teams daily activities.
- Works well under pressure to meet the challenging deadlines for both operational and people aspects of the roles.
- Demonstrates forward thinking/planning, with a positive and can-do attitude and can flex their style to meet the needs of the business.
- Can effectively plan and manage own workloads, however, understands when to ask for support when needed.
- A strong Supervisor with proven ability to lead, motivate, inspire and support a diverse team.
- The ability to be calm and composed under pressure,
- Good decision-making skills.
- Represents Mitie and the client always in a professional, courteous, and confident manner.
- The ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
