Facilities Coordinator

It's a really exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading player in global wellness chosen by millions as their trusted partner for personalised wellness journeys. To achieve this goal, we are embarking on a radical transformation. We are recruiting top talent in all areas of our business, from Finance to Digital Marketing, from HR to IT, as well as new functions around Health and Wellness.

As a Facilities Coordinator you will be working within a fast-paced Facilities/Maintenance Team as the escalation point for the FM Helpdesk, Stores and Wider Business. You will Support all functions connected with the FM Services and operations of the Retail Estate.

Key Responsibilities:

• Develop the facilities maintenance regime for the sites across the business, including all hard and soft services. Developing detailed building maintenance best practices.
• Support FM Helpdesk and Stores in managing all aspects of repairs and maintenance issues
• Manage contractors and jobs through to completion
• Ensure planned maintenance works are completed
• Support all team members where necessary
• Deal with escalation queries from Helpdesk, stores and contractors
• Competently identify and diagnose maintenance issues to ensure the correct contractor is assigned and all works are being identified correctly
• Liaising with both external contractors and stores to make sure maintenance issues are completed to a good standard
• Ensuring that all accompanying paperwork is suitably processed including sense checking and processing of invoices

• The ideal candidate will have experience working in a fast-paced environment (preferably retail but not essential).
• Some knowledge of FM and Health & Safety with a good understanding of how a facilities team works and functions.
• Some experience in a customer service role with excellent telephone manner and communication skills
• Good understanding of all Microsoft Office and Administration
• You will be an organised person with strong attention to detail, as well as having a proven ability to manage a varied and competing workload.
• Exceptional organisational and communication skills along with previous knowledge/history of working within the reactive and planned service and maintenance area would be advantageous.
• You will have an aptitude for learning and developing systems and processes, as well as ability to work well with detailed, numerical information.
• Ultimately, we require someone who is enthusiastic, is a team player and is good at managing their time and using their own initiative.

• Pension company contribution= 3%.
• Your wellbeing is paramount so you can get away and take 28 Days Holiday per year.
• Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
• Career progression.
• Refer and Earn Scheme- as we're growing you can earn money by referring people to join us from your network.
• Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.
• Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
• We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders- we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.
• Stay active in the Onsite Gym at our Nuneaton Hub!
• We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
• And many more!
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Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…