Family Service Manager

ABOUT THE ROLE

As a Family Service Manager, you will responsible for managing a Visitors Centre and Family Services, within HMP Altcourse. You will lead a small, high calibre team who will deliver pioneering programmatic work, and manage the day to day running of the Visitor’s Centre which will provide support services for family members visiting the prison and engaging in activities.

You will be responsible for delivering the highest standards of service quality, performance, and improvements across the service through excellent leadership and embodiment of the values of Social Interest Group and Safe Ground. You will create a welcoming, comfortable and conductive environment which is meaningful, to support ground breaking person centred family interventions. You will also be responsible for developing collaborative relationships with key partners including prison staff, and community partners.

ABOUT SAFE GROUND

Safe Ground is an award-winning arts organisation expert in the design and delivery of therapeutic group work programmes. Our work focuses on relationships and identity and uses group work, arts, and drama techniques to support participants to experience alternative perspectives. We have over 25 years’ experience creating spaces in secure and community settings within which transformational change can occur. In November 2022, we became part of the Social Interest Group.

ABOUT SOCIAL INTEREST GROUP

The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation, providing thousands of people with good-quality support and care in a range of residential, drop-in centers, community floating support settings (including in peoples own homes), probation settings and people who are in hospital awaiting discharge. We currently do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with length of service
• Training and Development including access to courses, upskilling, and progression plans
• Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme including counselling
• Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Life Assurance Scheme
• Cycle to work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference to people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We are looking for an effective leader who thrives on team work. Ideally, you will be able to make key decisions, and work in a strategic manner, as well as have the compassionate, supportive, and empowering traits to create a positive working environment. You will be confident in forming effective and motivational relationships, and can communicate effectively with various people from different backgrounds, with respect to equality, diversity, and inclusion.

OVERVIEW OF KEY RESPONSIBILITIES

• Ensure the service operates and delivers to the standards of Safe Ground, Social Interest Group and other relevant stakeholders.
• Establish and maintain high quality programmes and activities as the core curriculum at the prison and visitors centre.
• Manage the full operational day to day delivery of the service.
• Develop and maintain strong working relationships with internal and external persons and agencies. Such as families, community partners, care providers, specialist units, prison staff, and training providers.
• Liaise with relevant teams and stakeholders to create and monitor strategic plans with a short to long term vision.
• Be an active team member, being involved in support sessions and other activities.

Management

• Provide high quality support and line management to staff, offer guidance, support and advice to the team.
• Responsible for managing the full employee lifecycle, including; Recruitment, Onboarding, Inductions, Probation Reviews, Performance Management, KPI Management, Employee Relations, Staff Wellbeing, Grievances, Sickness, Disciplinaries.
• Proactively embed a culture of learning, development and evaluation.
• Delegate tasks and responsibilities. Ensure adequate staff levels at all times.
• Budget Management and promotion of cost control mechanisms within the service.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

KEY CRITERIA

What we are looking for:

• Experience of working with and engaging with diverse groups of people from varying backgrounds and/or the ability to demonstrate transferrable skills
• Experience of Line Management and/or Leadership and Supervision
• IT Proficiency, ability to navigate and learn new case management systems
• Ability to work flexibly to meet service demands, including emergency on call services

What we would like, but not essential:

• Direct experience working in a Prison or other Criminal Justice environment, or similar
• Interested in and/or knowledge about prison education/family interventions
• Experience working in the voluntary sector and/or arts education
• Knowledge of and/orwillingness to familiarise with Children's Services policies and legislation and procedures for safeguarding children and vulnerable adults

Further details of the role, responsibilities and key criteria can be found in the JDPS attached.

WORKING FOR US

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

For Recruitment related enquiries, please email recruitment@socialinterestgroup.org.uk

Job Types: Full-time, Permanent

Salary: £36,000.00 per year

Work Location: In person

Reference ID: 209986INDX