Fees Clerk / Credit Controller

Come and join the UK's largest provider of complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We'd like you to join us as a Fees Clerk / Credit Controller at our office in Darlington. The role is hybrid, with 3 days per week in the Darlington office, 2 days at home. Other UK travel may be required from time to time on an ad hoc basis.

The Finance team will operate across Active Care Group to provide a finance service centre to support the national operations of the business which operate in various aspects of the specialist care sector.

The Fees Clerk / Credit Controllers will report to the Contracts & Fees Manager (Residential). To work as part of a sales ledger team responsible for controlling all aspects of invoicing fees, cash posting, cash allocation and credit control. Manage a portfolio to the highest standards and assist the Contracts & Fees Manager (Residential) with key tasks, processes and collate any reporting or data requirements

What you'll be doing:

• To build a working relationship with the Residential units to ensure that the required information is received following the correct process.
• Maintain accurate records of all admissions, discharges, deaths and temporary absences.
• Raising customer invoices on a weekly / monthly basis as required using Income Processing or other systems as appropriate.
• Ensuring invoices raised are dispatched in an accurate and timely manner and identifying/ escalating any barriers to this.
• Allocating all cash received to client accounts on a daily basis and contacting the remitters for any cash receipts which cannot be allocated.
• Saving remittance advices to a centrally accessible location.
• Investigating customer queries effectively and efficiently via telephone and / or email.
• Investigate the weekly fee rate queries.
• Reconcile cash received.
• Produce month end reports.
• Continual attention to minimising debts outstanding across the group.
• Preparing credit note requests for approval by the Group Financial Controller and raising credit notes in Income Processing or other systems as required.
• Maintaining accurate records of credit control activity at all times.
• Refund any personal allowances paid directly into the homes bank account.
• Reconcile the residents account upon discharge/death and recover any monies outstanding or refund any monies overpaid.

What you'll have:

• High level of accuracy and good attention to detail
• Good Excel skills
• Experience of using Income Processing or other sales ledger/ billing systems
• Experience with reconciliations and resolving queries quickly and efficiently
• Experience working in a centralised finance function

Knowledge, Skills & Qualifications

• Previous experience working in a similar finance role
• Experience with reconciliations and resolving queries quickly and efficiently
• Experience working in a centralised finance function
• Positive enthusiastic approach with a can-do attitude
• Well organised with strength in prioritising
• Willing to adapt to new and changing processes as required by the business.

Desirable:

• Previous experience in healthcare sector
• Strong communication skills, including ability to build relations internally and externally
• Customer focused
• Knowledge of NHS Standard and Specialised Commissioning Contracts

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days holiday plus the bank holidays

• Your birthday day off!

• Holiday that increases with service!

• Retail & Restaurant Discounts

• Annual Colleague Awards

• Colleague referral scheme - earn a bonus of up to £1000 for referring someone you know!

• Wellbeing support and activities

• Career development and world class training

• Pension contribution

• Enhanced Sick Pay

• Enhanced Maternity Pay