Field Engineer

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Location: Field based
Salary: Dependent on Experience
Working Hours: Monday to Friday (37.5 hours) with occasional weekend work.

Responsibilities:

• Site surveys and audits.
• Collation of customer requirements and updating customer during any customer visit.
• Installation and maintenance of telephony systems and/or solutions per customer contract.
• Installation and maintenance of networking equipment.
• Delivering bespoke customer systems and/or solutions training.
• Diagnostics and fault finding.
• Use of company CRM System.
• Work to company quality standards and best practice recommendations.
• Leaving customer equipment in a secure state.
• Provide customer with a security check list where required.
• Provide basic customer training for handsets and managing voice mails including changing passwords.
• Record Voice recordings for Auto Attendant if required.

• Good communication skills – both internal and client-facing.
• Good analytical skills.
• Team working.
• Problem solving.
• PBX/cabling/call recording accreditations/experience.
• Knowledge of Gamma hosted solutions advantageous.
• Ericsson-LG, Panasonic NS & NCP, Mitel MiVoice Office accreditations would be an advantage.
• Good understanding of networks.
• ITL desirable.

Client sites, extensive travel and overnight stays may be required on occasion. Overtime policy covers exceptional extended hours.

Physical requirements: Strength to lift heavy weights.

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married