Food and Beverage Team Leader

Longleat has a long history of hiring engaged, productive employees, and we’re looking for a Food and Beverage Team Leader to continue this tradition.

We have a unique work environment where you can stroll around historic landscape and listed buildings as well as visit Koalas during your lunch break.

With a core business of around 1 million guests every year we are obviously passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime. We have now added onsite accommodation to allow guests to enhance their visit by experiencing an amazing stay with us in a selection of exclusive luxury rural retreats nestled within the Longleat Estate, with designer interiors creating luxurious havens.

We’re a business driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as a place to work.

Our Food and Beverage Team Leaders are a key support to the Food Management team and take full responsibility for an area of Food and Beverage and its team when leading a shift, from motivating the team and delegating tasks, to rolling their sleeves up and getting stuck in. Our Food and Beverage positions are no ordinary hospitality roles, working hours are extremely attractive with no split shifts, no late nights, or early mornings, meaning a great work life balance.

What will this role entail?

Reporting to the Assistant Food and Beverage Manager, you’ll be working within the front-line rota team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to guest service, in line with procedures and keep the department running like clockwork.

Key duties will include:

• To run the department on a day-to-day basis, coordinating the team, maintain highest standards of guest service, and cash, stock control and security operations.
• Responsibility of opening and closing the units daily.
• To process transactions through the till in a professional manner and support in the opening and closing of tills as required.
• Maximise opportunities to increase sales by ensuring team know and understand the features, benefits, unique selling points and other relevant information relating to products, product ranges and services offered by the business.
• To act as a mentor to team members, encouraging and motivating individuals to ensure customer service and standards are being delivered.
• Delegate tasks and solve problems swiftly
• Lead your unit in the absence of the Food and Beverage Manager, taking responsibility for day-to-day operations
• To support the Assistant Food and Beverage Manager in monitoring Team members performance, add and implement training when directed or needed to maintain service levels.
• Carry out all duties of the Food and Beverage Team Members, including till operation, stock replenishment and cleaning.

What will I need to be considered for this vacancy?

• 5 GCSEs at grade C and above to include: Maths and English or equivalent qualification
• Good understanding of Health and Safety
• Projects a positive image and serves as a role model for others
• A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the business
• Positive and curious, ability to create ideas about how to improve the guest and colleague experience
• Relates to people in an open, friendly and accepting manner

What will I receive in return?

As a Food and Beverage Team Leader you’ll receive a pay rate of up to £10.85 per hour in addition to a range of attractive benefits that include;

• 29 days holiday inclusive of bank holidays, increasing to 31 days after 5 years service.
• Complimentary tickets to Longleat, 18 per annum pro rata.
• 50% off Annual passes for your Friends and Family, free entry for yourself.
• Discounts on food and beverages and retail merchandise
• 20% off VIP Experiences, 10% off Accommodation.
• Employee Assistance Programme
• Company Pension
• Life assurance cover
• Perks at work
• Range of flexible working scheme

You’ll be employed on a permanent contract working a minimum of 520 hours over a 3 month period. You’ll be working 5 days in 7, including weekends, evening and bank holidays as required. Earliest start time 8am, latest finish time 8.30pm varying in accordance with opening times.

Location: Longleat (Warminster, Wiltshire)

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

We reserve the right to close this advertisement early if enough suitable applicants are received.