Formalwear Supervisor - House Of Fraser

About House of Fraser:

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.

The Role

• Directly responsible for the sales and KPI performance in assigned departments of formalwear
• Partnering with Brand Liaison Officer, Frasers buying, wholesale team to build on business opportunities and achieve business performance goals
• Communicating with store staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals. • Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second
• Collaborate in the recruitment, selection, supervision, and development of the team
• Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention • Training and testing the team on product Knowledge • Communicating clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis • Using department business reports, profiling, and space analysis information effectively • Managing the department environment to ensure it represents the formalwear brands, complies with creative and product presentation
• Establishing and maintaining an effective replenishment processes in line with store requirements
• Oversee merchandise install directives and ensure standards are effectively maintained Promoting and managing a high level of security discipline

The Person

• Good understaning /passion of Formal wear
• Relevant supervisory experience in a customer facing and stockhandling environment with a consistent career path which reflects the role
• Proven track record of working at pace to deliver results against target and deadlines
• The ability to influence and challenge
• An understanding of Health & Safety legislation
• Proven track record achieving targets delivering results against deadlines
• Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy
• Excellent Customer Service skills
• Computer literate

The Rewards:

• Competitive basic salary
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 40% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands